Customer Banking Specialist

1 day ago

Bundaberg city centre, Queensland, Australia Auswide Bank Full time

To deliver exceptional customer experiences and support, you will be responsible for handling inbound and outbound enquiries within a defined product range, across various customer touchpoints. Full training and support will be provided to assist you with your journey.

Key Responsibilities:

  • Champion customer-centric improvements and be the voice of the customer.
  • Verify and update online applications, and make recommendations for account and consumer lending approvals.
  • Identify opportunities to review customers' banking needs and support product and service offerings.
  • Contribute to the onboarding of new customers and maintain existing relationships.
  • Collaborate with team members and support customers across all touchpoints.

About You:

  • Excellent problem-solving, time management, and communication skills.
  • Passion for helping customers achieve their financial goals and dreams.
  • High accuracy and a focus on customer privacy.
  • Understanding of industry risks and commitment to policy adherence.
  • Openness to learning and engagement with internal and external stakeholders.

About Auswide Bank:

  • Auswide Bank's mission is to provide quality banking services and put customers first.
  • The bank has a national presence, achieved through customer service, quality products, and mutually beneficial relationships.
  • We are an equal opportunity employer committed to reflecting the diversity of our communities.

About Our Benefits:

  • Four weeks of annual leave and one Wellness Day per quarter for eligible staff.
  • Two Special Volunteer paid days per year for eligible staff.
  • Paid Parental Leave for eligible staff.
  • Employee Assistance Program and various Health & Wellbeing programs.
  • Bank Staff Share Plan options and Years of Service Recognition program.
  • Extensive discounts and benefits associated with Bank financial products.

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