Customer Service Representative
3 weeks ago
Key Responsibilities
- Manage large volumes of telephone calls in a timely manner, providing clear direction and instruction to customers regarding their enquiry.
- Discuss with confidence the bank's range of products and seize opportunities to upsell products when they arise, managing referrals to the appropriate teams.
- Act as the 'Voice of the Customer' to champion change and improvement to enhance the customer's experience.
- Meet personal/team qualitative and quantitative targets and KPIs.
- Ensure the right conversation and actions are always performed under the bank's regulatory obligations, procedures, and policies.
About You
We are looking for an enthusiastic and professional individual with strong written and verbal communication skills. The ideal candidate will have excellent problem-solving and troubleshooting skills, with the ability to develop effective Microsoft Office and Core Banking systems knowledge.
About Auswide Bank
Auswide Bank is a trusted Australian bank established in 1966. Our mission is to provide a convenient, high-quality alternative to the big banks and to put customers first. We offer award-winning products, genuine customer service, and a Queensland-based contact centre.
About Our Benefits
- We offer an Employee Assistance Program (EAP) and various Health & Wellbeing programs.
- Our Bank Staff Share Plan options and Years of Service Recognition program.
- An extensive range of discounts and benefits associated with the bank's financial products.
- Discounts with various business partners.
- A complete range of generously subsidised corporate uniforms.
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