Financial Crime Specialist

3 weeks ago

Bundaberg city centre, Queensland, Australia Auswide Bank Full time

About the Role

Auswide Bank is seeking a highly skilled Financial Crime Specialist to join our team. As a key member of our Support Services Specialists team, you will play a critical role in the management of financial crime cases and contribute to the bank's compliance obligations.

Key Responsibilities:

  • Assist in the detection and investigation of Unauthorised Transactions and Mistaken Payments in accordance with Auswide Bank's Policies and procedures.
  • Investigate and adhere to our regulatory requirements and Policy for all transaction monitoring and investigation of any unusual activities resulting in the reporting of Suspicious Matter Reports to AUSTRAC.
  • Completion of Ongoing and Enhanced customer due diligence activities, including report writing and case escalation as appropriate.
  • Quality checking of customer onboarding relating to our Know Your Customer (KYC) obligations.
  • Assist with all aspects of Support Services first line defense requirements to identify abnormalities in Auswide Bank's Policies, Procedures and Products Terms & Conditions and Legislative obligations.
  • Manage Disputed Transactions to conclusion in accordance with ePayments code, Visa Dispute Rules and the Banks Terms & Conditions, Policies, and procedures.
  • Manage the release of documentation and information to enforcement bodies in accordance with the Bank's Policies.
  • Undertake various projects and duties as reasonably directed by management, in particular the Head of Support Services and the Group Executive Operations & technology.
  • Assist where required the Support Services Operations Team in completing Financial Claims Scheme APS910 testing and action Single Customer View Exceptions.
  • Assist in training the Support Services Specialist Team and broader workforce through a model of continuous improvement, sharing of knowledge, and updating process material where required.

About You

To be successful in this role, you will require a high level of working knowledge of our core banking systems (Ultracs and Lendfast), Auswide Bank's Products and Terms & Conditions, and a strong understanding of ePayments Code, Visa Dispute Rules and AML/CTF reporting requirements.

About Auswide Bank

Auswide Bank is a trusted Australian bank that has been providing banking and financial services to Australians for over 55 years. We are committed to putting our customers first and providing a convenient, high-quality alternative to the big banks.

About Our Benefits

  • (4) weeks annual leave plus (1) Wellness Day per financial quarter for all eligible staff.
  • (2) Special Volunteer paid days per year for eligible staff who wish to volunteer and support the community.
  • Paid Parental Leave for all eligible primary and secondary caregivers.
  • Employee Assistance Program (EAP) and various Health & Wellbeing programs.
  • Bank Staff Share Plan options and Years of Service Recognition program.
  • An extensive range of discounts and benefits associated with the Bank's financial products.
  • Discounts with various business partners.
  • A complete range of generously subsidised corporate uniforms.

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