Customer Service Representative
3 weeks ago
Auswide Bank is seeking a skilled Customer Care Consultant to join our team in Bundaberg. As a key member of our Customer Care Team, you will be responsible for providing exceptional service to our customers, resolving their queries, and ensuring their needs are met.
Key Responsibilities- Manage high volumes of customer inquiries in a timely and efficient manner
- Provide clear and concise information about our products and services, and identify opportunities to upsell and cross-sell
- Act as a champion for customer satisfaction, driving improvements to our processes and procedures
- Meet and exceed performance targets, including qualitative and quantitative metrics
- Ensure compliance with regulatory requirements and Bank policies
We are looking for a motivated and enthusiastic individual with strong communication and problem-solving skills. You will have a keen interest in helping people and a desire to build a career with a trusted Australian bank.
Key skills and qualifications include:
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment and meet performance targets
- Strong problem-solving and analytical skills
- Knowledge of Microsoft Office and Core Banking systems
- Ability to develop effective relationships with customers and colleagues
Auswide Bank is a leading Australian bank with a strong commitment to customer service and community involvement. We offer a range of financial products and services, and are proud to be a trusted partner for our customers.
Our Benefits- Employee Assistance Program (EAP) and Health & Wellbeing programs
- Bank Staff Share Plan options and Years of Service Recognition program
- Discounts with various business partners
- Generously subsidised corporate uniforms
We are an equal opportunity employer committed to reflecting the diversity of the communities in which we operate. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities.
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