IT Support Specialist
4 weeks ago
RDO Equipment is a leading provider of John Deere and Vermeer equipment, with a strong presence in Australia. We pride ourselves on being a trusted business partner, committed to delivering exceptional service and support to our customers.
Job SummaryWe are seeking an IT Support Officer to join our team in Brisbane. As a key member of our IT team, you will be responsible for providing technical support to our end-users, resolving hardware and software issues, and ensuring the smooth operation of our IT systems.
Key Responsibilities- Provide technical support to end-users via phone, email, and in-person
- Resolve hardware and software issues in a timely and efficient manner
- Imaging, deploying, and troubleshooting desktops, laptops, mobile devices, and peripherals
- Manage assets, including records keeping, tracking, and auditing
- Participate in the rotating on-call roster
- Diploma or higher in a business or information technology field
- Previous experience as an IT Service Desk Specialist, minimum of 2 years
- Strong customer service skills and excellent verbal and written communication skills
- Practical application of Microsoft O365 software application functions and technologies
- Proven ability to build relationships with customers, colleagues, and management
- Excellent attention to detail, organizational, and time management skills
- Valid driver's license
- Transparent and structured incentive programs, commissions, and bonuses
- Employee Assistance Program with 8 streams of support
- Dedicated Wellness Hub with programs supporting total quality of life
- Regional Salary Packaging, regional allowances, and tax benefits
- Paid study and study leave for approved courses
- Paid Community leave to give your time to local organizations and charities
- Permanent discounted shopping and exclusive employee benefits
- Anniversary and milestone gifts and awards
- Paid Parental leave - enhanced payment scheme with superannuation contributions
- Significant Celebration gifts for personal milestones
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