IT Support Specialist

4 weeks ago

Richlands, Queensland, Australia RDO Equipment Full time
About RDO Equipment

RDO Equipment is a leading provider of John Deere and Vermeer equipment, with a strong presence in Australia. Our company values include a commitment to excellence, customer satisfaction, and employee development.

About the Role

We are seeking an IT Support Officer to join our team in Brisbane. As a key member of our IT team, you will be responsible for providing technical support to our end-users, resolving hardware and software issues, and ensuring the smooth operation of our IT systems.

Key Responsibilities
  • Receive, triage, and resolve incidents related to Windows and web applications, business systems, networking issues, end-user computers, desk phones, headsets, mobile devices, and escalate as required.
  • Follow standard operating procedures to carry out request fulfillment, including staff administration and new equipment requests.
  • Image, deploy, and troubleshoot desktops, laptops, mobile devices, and peripherals, and ship them to our various locations.
  • Manage assets, including records keeping, tracking assets through their lifecycle from procurement to decommissioning, and auditing.
  • Participate in the rotating on-call roster.
Requirements
  • Diploma or higher in a business or information technology field.
  • Previous experience as an IT Service Desk Specialist, minimum of 2 years.
  • Strong customer service skills and excellent verbal and written communication skills.
  • Practical application of a broad range of Microsoft O365 software application functions and technologies would be advantageous.
  • Proven ability to build relationships with customers, fellow work colleagues, and management.
  • Excellent attention to detail, organizational, and time management skills with the ability to think on your feet.
  • Valid driver's license.
About RDO 'Extras'

As an RDO Equipment employee, we partner with our staff to provide a range of benefits, including:

  • Transparent and structured incentive programs, commissions, and bonuses.
  • Employee Assistance Program with 8 streams of support across all aspects of your life - for employees and immediate families.
  • Dedicated Wellness Hub with programs supporting total quality of life.
  • Regional Salary Packaging, regional allowances, and tax benefits.
  • Paid study and study leave for approved courses.
  • Paid Community leave to give your time to local organizations and charities every year.
  • Permanent discounted shopping and exclusive employee benefits via reward gateway and directly with many retailers, including Private Health.
  • Anniversary and milestone gifts and awards.
  • Paid Parental leave - enhanced payment scheme with superannuation contributions.
  • Significant Celebration gifts for personal milestones such as births and marriages.
  • Exclusive Staff discount on machinery, products, and merchandise.

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