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Luxury Hotel Concierge

2 months ago

Brisbane, Queensland, Australia SOFITEL Full time

Job Summary

We are seeking a highly skilled and enthusiastic Concierge team member to join our team at Sofitel Brisbane Central. As a key point of contact for our guests, you will be responsible for delivering exceptional luxury service and creating memorable experiences for our guests.

Key Responsibilities

  • Guest Engagement: Engage with our guests on arrival, departure, and during their stay through reception and concierge duties, ensuring a warm and welcoming experience.
  • Vehicle and Luggage Management: Receive and manage guest vehicles and luggage, ensuring they are safely transported to their next destination.
  • Local Knowledge: Provide recommendations and information about Brisbane and its surroundings to our guests, enhancing their stay and creating memorable experiences.
  • Interdepartmental Collaboration: Interact with various departments to ensure a seamless experience for our guests, including room service, food and beverage, and housekeeping.
  • Upselling and Product Knowledge: Provide exceptional service and product knowledge to proactively upsell hotel products and services, driving revenue and enhancing guest satisfaction.

Requirements

  • Passion for Luxury Service: A true desire to work in the guest-facing operations of a luxury city hotel, with a passion for delivering exceptional service and creating memorable experiences.
  • Excellent Communication Skills: Strong communication skills, both verbal and written, with the ability to interact with guests and colleagues in a professional and courteous manner.
  • Physical Abilities: Physical strength with the ability to safely lift and carry heavy items, as well as the ability to work varied shifts, including early mornings and late evenings.
  • Team Player: A friendly personality paired with professionalism and a high standard of personal presentation, with the ability to work collaboratively as part of a team.

What We Offer

  • Competitive Salary and Benefits: A competitive salary and benefits package, including discounts for ambassadors and their families, complimentary hotel stay packages, and secure parking.
  • Development Opportunities: Opportunities for career growth and development, with a range of wellbeing initiatives and training programs to support your success.
  • Supportive Team Environment: A supportive and inclusive team environment, with a focus on employee wellbeing and satisfaction.