IT Support Specialist

3 weeks ago


Canberra, ACT, Australia Green Light Full time
About the Company

Green Light Worldwide is a leading IT services business with a strong presence in Australia, New Zealand, SE Asia, North America, and Europe. Our company offers a wide range of IT services, including security, infrastructure, and systems integration.

About the Role

We are seeking an experienced Service Desk Analyst to join our Canberra delivery team. The successful candidate will provide end-user contact as per the Incident Management Procedure and Service Request Management Procedure, ensuring that customer expectations and requirements are managed throughout the incident/service request resolution process.

Key Responsibilities
  • Provide high-level customer service through all communications, including initial contact.
  • Detect and record incidents/service requests via adherence to the Service Desk Script and Call Logging procedure.
  • Provide 1st/2nd level support for the investigation and resolution of reported and registered incidents/service requests.
  • Make every attempt to resolve resolvable incidents/service requests within a 10-minute window using personal technical knowledge, knowledge base articles, procedures, and scripted questions.
  • Escalate reported and registered incidents/service requests to 2nd level resolver groups where appropriate.
  • Evaluate and manage incidents referred to 3rd party service providers.
  • Ensure achievement of customer contractual service level targets for all incidents/service requests.
  • Closure of incidents/service requests upon resolution via the defined process.
Requirements
  • Excellent communication skills, attention to detail, and motivation to start a career.
  • Experience supporting Windows 7/8/10.
  • A good understanding of Microsoft Outlook and Office.
  • Knowledge of Active Directory, Exchange, and SCCM.
  • The ability to work autonomously to complete tasks.
Estimated Salary

Around $60,000 - $80,000 per annum, depending on experience.


  • IT Support Specialist

    3 weeks ago


    Canberra, ACT, Australia Clicks IT Recruitment Full time

    About the Role">We are seeking a skilled IT Support Specialist to join our team at Clicks IT Recruitment. In this role, you will be responsible for delivering print and design services within the Department. "> Key Responsibilities">">Perform printing and publishing activities, including production, finishing, and binding of printed material.">Respond to...


  • Canberra, ACT, Australia Exclaim IT Full time

    Job DescriptionThis is an exciting opportunity to join Exclaim IT as an IT Infrastructure Specialist in our Canberra office.As an IT Infrastructure Specialist, you will be responsible for delivering patching, hardening, and security compliance for systems while ensuring clear communication, coordination, and governance adherence across teams.The ideal...


  • Canberra, ACT, Australia Kinetic IT Full time

    Operational Excellence Specialist We are seeking an experienced Operational Excellence Specialist to join our team in Canberra, ACT. As a key member of our Service Integration and Management (SIAM) framework, you will be responsible for overseeing process execution in an ITIL-aligned environment. This is a permanent, full-time position with flexible...


  • Canberra, ACT, Australia Kinetic IT Full time

    Process Improvement SpecialistAt Kinetic IT, we're seeking a skilled Process Improvement Specialist to join our team and take on the vital role of supporting process coordination and execution for our government customer.As a key member of our team, you'll dive deep into reviewing, analyzing, and refining processes to ensure they align with customer...


  • Canberra, ACT, Australia HealthcareLink Support Full time

    HealthcareLink Support is proud to offer a rewarding career opportunity for an experienced Oral Health Specialist to join our dynamic team.About UsWe are a reputable healthcare organisation dedicated to delivering exceptional patient care and promoting oral health awareness. Our team of passionate professionals is committed to making a positive impact in the...


  • Canberra, ACT, Australia Exclaim IT Full time

    **Job Description:**We are seeking a skilled Data and Operations Specialist to join our team at Exclaim IT in Canberra, Australian Capital Territory. In this role, you will play a critical part in maintaining operational efficiency and providing effective support for our solutions after deployment.**Key Responsibilities:Oversee project maintenance and...


  • Canberra, ACT, Australia Clicks IT Recruitment Full time

    Job Summary:As a Technical Support Officer at Clicks IT Recruitment, you will be the first point of contact for customers seeking assistance with technical issues.About the Role:Our ideal candidate will have strong communication skills and a problem-solving mindset to guide users through troubleshooting processes and help resolve their technical challenges...


  • Canberra, ACT, Australia Exclaim IT Full time

    Job OverviewThis is a long-term contract opportunity for an experienced Enterprise Server Infrastructure Specialist to join Exclaim IT in Canberra. The role involves delivering patching, hardening, and security compliance for systems while ensuring clear communication, coordination, and governance adherence across teams.The ideal candidate will have...


  • Canberra, ACT, Australia HealthcareLink Support Full time

    Role OverviewHealthcareLink Support is seeking a skilled Dental Hygiene Specialist to join our team. As a key member of our dental team, you will be responsible for delivering top-notch preventive dental care to our diverse patient base. Your primary goal will be to provide exceptional oral health services, foster positive patient interactions, and...

  • Clinical Therapist

    4 weeks ago


    Canberra, ACT, Australia HealthcareLink Support Full time

    We are seeking a highly skilled Clinical Therapist to join our team at HealthcareLink Support. As a Speech Language Pathologist, you will be responsible for delivering assessments and providing support services to clients within a one-to-one or small group setting.About Us:Established in 2010, our multidisciplinary team of professionals provides...


  • Canberra, ACT, Australia Kinetic IT Full time

    At Kinetic IT, we are seeking highly motivated and experienced sales professionals to join our team as Enterprise Growth Specialists. Located in Canberra, Sydney, Melbourne, or Perth, these pivotal roles will focus on driving business development initiatives for our Professional Services offerings.About the Role:The successful candidates will work...


  • Canberra, ACT, Australia Kinetic IT Full time

    Optimize IT Processes with Kinetic ITWe are seeking a skilled Process Analyst to join our team and take on the vital role of supporting process coordination and execution for our government customer.As our Process Improvement Specialist, you'll dive deep into reviewing, analysing, and refining processes to ensure they align with customer requirements and...


  • Canberra, ACT, Australia Exclaim IT Full time

    About Exclaim ITExclaim IT is a leading provider of innovative technology solutions. We are dedicated to delivering high-quality services that meet the evolving needs of our clients.Job OverviewWe are seeking an experienced Cloud Infrastructure Specialist to join our team in Canberra. As a key member of our infrastructure team, you will be responsible for...


  • Canberra, ACT, Australia HealthcareLink Support Full time

    Job DescriptionWe are seeking a skilled and dynamic Preventive Oral Care Specialist to join our team at HealthcareLink Support.About the RoleThis is an excellent opportunity for a motivated individual who is passionate about delivering top-tier preventive dental care to a diverse patient base.ResponsibilitiesDeliver exceptional preventive dental care,...


  • Canberra, ACT, Australia Kinetic IT Full time

    Job Description:As an ICT Incident Resolution Specialist at Kinetic IT, you will play a critical role in ensuring the swift restoration of ICT capabilities. This position requires strong attention to detail, critical thinking, and effective stakeholder management skills.About the Role:This is a challenging opportunity to join our team in Canberra, where you...

  • Process Manager

    3 weeks ago


    Canberra, ACT, Australia Kinetic IT Full time

    Job Title: Process Manager - Change Governance SpecialistAbout the Role:We are seeking an experienced Process Manager to lead our customer's enterprise Service Integration & Management (SIAM) framework in Canberra. This role will focus on change management and project governance, ensuring alignment and consistency within the SIAM environment.About You:You...


  • Canberra, ACT, Australia Exclaim IT Full time

    Join Exclaim IT, a leading technology company in Canberra, Australian Capital Territory, as a SAS Data Integration Specialist.We are seeking an experienced professional to design, develop, and maintain SAS DI applications in data warehouse environments. As a key member of our team, you will deliver high-quality, iterative solutions using Agile...


  • Canberra, ACT, Australia Clicks IT Recruitment Full time

    Award-winning Clicks IT Recruitment is seeking an experienced Cloud Salesforce Operations Specialist to join our team.Job SummaryThis contract role offers a competitive hourly rate of $140 per hour, with opportunities to work in the heart of the Australian Capital Territory (ACT).We are looking for a skilled professional to oversee the day-to-day operations...


  • Canberra, ACT, Australia Clicks IT Recruitment Full time

    **Job Summary:**We are seeking a skilled Technical Support Officer to join our team at Clicks IT Recruitment. As the first point of contact for customers, you will be responsible for providing exceptional technical support and ensuring seamless operations.Responsibilities:Offer technical assistance via phone, email, and chat to resolve customer issues...


  • Canberra, ACT, Australia Clicks IT Recruitment Full time

    OverviewWe are seeking an experienced IT specialist to join our team as a Power Platform Developer. This role is based in Canberra and involves working on a project that transforms existing SmartForms to a Power Pages solution.