Technical Support Specialist with IT Infrastructure Expertise

2 weeks ago


Canberra, ACT, Australia Clicks IT Recruitment Full time

**Job Summary:**

We are seeking a skilled Technical Support Officer to join our team at Clicks IT Recruitment. As the first point of contact for customers, you will be responsible for providing exceptional technical support and ensuring seamless operations.

Responsibilities:

  • Offer technical assistance via phone, email, and chat to resolve customer issues efficiently.
  • Install and maintain IT, Network, and Communications systems.
  • Review and update installation documentation for various ICT systems.
  • Provide general technical advice and support.
  • Perform additional duties as required in relation to ICT technical installations and support.

Requirements:

  • Possess strong communication skills and a problem-solving mindset.
  • Able to work under limited supervision individually or in a team environment.
  • Engage effectively with stakeholders at all levels.
  • Demonstrate a willingness to learn and showcase sound lateral thinking to investigate and solve complex problems.
  • Create and update Standard Operating Procedures.

Working Conditions:

This role involves working with hardware and software systems and may require travel domestically and internationally.

What We Offer:

  • A competitive hourly rate of $90 per hour.
  • The opportunity to work in a dynamic team environment.
  • Ongoing professional development and training opportunities.

About Us:

At Clicks IT Recruitment, we value diversity, inclusion, and equal opportunity. We provide reasonable adjustments to the recruitment process for individuals with disabilities. If you require an adjustment, please call 1300 254 257.



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