Restaurant Operations Manager
7 days ago
Hungry Jack's is a leading quick-service restaurant chain in Australia, operating over 440 stores and employing more than 20,000 people. As a franchise of the international Burger King Corporation, we are committed to delivering high-quality products and exceptional customer service.
About the RoleThis is a permanent full-time position that requires the successful candidate to hold and maintain a Food Safety Supervisor Certificate and/or ServSafe Certification. The Restaurant Manager will be responsible for the safe, effective, and efficient operation of all aspects of the restaurant.
Key Responsibilities- Provide Safety Leadership
- Manage day-to-day operations with a focus on safe work practices that are compliant with local legislation and Hungry Jack's standards.
- Lead the Restaurant Safety Committee, utilizing this team to spread the safety message across the restaurant.
- Manage employee, guest, and contractor incidents and injuries and the employee Return to Work process in such a way that the employee is keen to get back to work in a safe and timely manner.
- Ensure safety and security procedures are enforced.
- Interview, hire, train, and supervise your team to deliver exceptional guest service on every occasion, demonstrating a 'guest obsession'.
- Evaluate employee performance, promotions, disciplinary discussions, and resolve employee grievances appropriate to your role.
- Ensure that guests receive prompt service and quality food.
- Execute the National Marketing Plan to ensure our guests receive a consistent experience on every visit (correct pricing, marketing material displayed correctly).
- Respond to guest inquiries and feedback about goods and services and provide appropriate corrective actions or escalation to ensure guest satisfaction.
- Own (at a restaurant level) National incentive programs to improve the guest experience.
- Utilize your Business Priority Plan to continually improve your Restaurant performance.
- Review business results regularly and communicate to your team, with clear action plans implemented to achieve improvement.
- Lead community engagement initiatives in your local area, to improve visibility and build brand loyalty.
- Create a culture that emphasizes growth, trust, and accountability.
- Build your Restaurant Team, to ensure effective shift coverage with productive and proficient Managers, Shift Supervisors, and Crew.
- Develop and maintain a succession plan that engages and retains your internal talent pipeline.
- Partner with your Training Coach to execute the Restaurants Training Plan.
- Accurately project and monitor sales, to ensure rostering and ordering support our guest obsession.
- Planning and preparing work schedules and assigning staff to specific duties.
- Manage controllables (via your Portfolio Leads) to achieve profit goals.
- Ensure regular stock take of inventory, maintain stock records, and ensure alignment within budget.
- Verify sales data, follow up on point of sales irregularities, monitor discount and vouchering.
- Ensure accurate inventory ordering as per requirements for sales projections.
AQF Associate Degree, Advanced Diploma, or Diploma or at least 3 years relevant experience is required for this position. All successful applicants will be required to provide a National Police check.
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