Cluster Manager

About Dusk

Dusk is a leading retailer of candles, home décor, and other products. With a strong presence in Australia and New Zealand, we are committed to delivering exceptional customer experiences through our stores and online platforms.

Job Summary

We are seeking a highly skilled and experienced Cluster Manager to lead our retail teams across multiple locations. As a key member of our leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and developing high-performing teams.

Key Responsibilities

• Team Leadership
  • Lead and inspire a team of retail professionals to achieve sales and customer service targets.
  • Develop and implement strategies to improve team performance and engagement.
• Customer Focus
  • Ensure that customer needs are met and exceeded through exceptional service and product knowledge.
  • Monitor and improve customer satisfaction levels through regular feedback and surveys.
• Operational Excellence
  • Manage store operations, including visual merchandising, stock management, and loss prevention.
  • Develop and implement processes to improve efficiency and productivity.
• Business Development
  • Identify opportunities to drive sales growth and implement strategies to achieve targets.
  • Develop and maintain relationships with key stakeholders, including suppliers and partners.

Requirements

• Leadership Experience
  • Proven track record of leading high-performing teams and achieving sales and customer service targets.
• Customer Focus
  • Strong understanding of customer needs and preferences.
  • Ability to develop and implement customer-centric strategies.
• Operational Skills
  • Experience in managing store operations, including visual merchandising, stock management, and loss prevention.
  • Ability to develop and implement processes to improve efficiency and productivity.
• Business Acumen
  • Strong understanding of business principles and practices.
  • Ability to develop and implement business strategies to drive sales growth and improve customer satisfaction.

What We Offer

• Competitive Salary and Benefits
  • Competitive salary and benefits package.
• Opportunities for Career Development
  • Opportunities for career growth and development within the company.
• Collaborative Team Environment
  • Collaborative and supportive team environment.
• Discounts and Perks
  • Discounts on Dusk products and services.