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Customer Experience Manager

2 weeks ago

Chatswood, Australia beBeeConsultant Full time $120,000 - $130,000
Business Solutions Consultant

Transform customer needs into tailored software solutions by leading the definition of user stories and requirements, working closely with internal and external stakeholders.

This multi-dimensional role works collaboratively with a dedicated development team to deliver bespoke client requests that align with our broader product vision.

Key Responsibilities:
  • Map customer needs using techniques like user journey mapping, process diagrams, and prototyping
  • Ensure client requests align with business strategy through collaboration with product owners
  • Break down needs into epics and user stories with clear acceptance criteria
  • Facilitate prioritisation and elaboration sessions with customers
  • Validate solutions with customers throughout the development process
  • Report on estimates, progress, and risks to stakeholders
  • Support Scrum ceremonies and facilitate acceptance testing
  • Communicate effectively with internal stakeholders and produce release notes
Requirements:
  • 3+ years' experience as a Business Analyst or Product Owner in an agile environment
  • Proven success delivering SaaS products for a vendor
  • Excellent stakeholder engagement and communication skills
  • A proactive, self-motivated mindset with ability to work independently and collaboratively
Benefits:
  • Flexible work arrangements supporting unique needs
  • 18 weeks paid parental leave for either parent
  • Women in Digital membership granting access to industry events and resources
  • Additional birthday, community giving, wellness, and study leave
  • Employee Assistance Program counselling service and wellbeing resources
  • Cultural celebrations and social activities
  • Global career and professional development opportunities