Customer Experience Specialist

4 days ago

Chatswood, Australia beBeeCommunicator Part time $70,000 - $80,000
Consumer Relations Position Overview

This role focuses on delivering exceptional consumer experiences by effectively addressing queries and complaints.

Key Responsibilities:
  • Timely response to consumer inquiries via phone, email, and other channels.
  • Ownership of consumer enquiries until resolution is achieved.
  • Liaison with cross-functional teams for escalations and process improvements.
  • Analysis of issues and trends using real-time data to inform response plans.
Required Skills and Qualifications:
  • Previous experience in a customer service capacity.
  • Calmness under pressure from external or internal factors.
  • Excellent communication and influencing skills.

The ideal candidate possesses strong problem-solving skills, can thrive in a fast-paced environment, and effectively communicates with stakeholders. If you are passionate about delivering outstanding consumer experiences, please consider this opportunity.

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