Manager Care Services

Make a meaningful impact. Lead diverse care teams in delivering person-centred support to communities across Sydney.

Multicultural Care is a leading not-for-profit organisation providing culturally sensitive home and community-based support to older people, people with disabilities, and their carers. We are seeking an experienced and values-driven Manager, Care Services to lead our aged and disability services and support our mission of delivering exceptional care to clients from diverse backgrounds.

The position leads and manages the delivery and development of care partnership services, ensures services operate to budget, implements appropriate policies and procedures to meet the organisation's objectives, and ensures required standards and legislative and compliance obligations, are met.

Additionally, you will attract, develop, and retain a high-quality workforce, and contribute to the growth of the organization through appropriate Business Development strategies. This role will lead by example to affirm Multicultural Care's commitment to a customer-focused culture, positively and constructively representing the organization in all opportunities and ensuring client satisfaction is always the priority for the organization.

In this role, you will:

• Develop, in conjunction with the Executive, the delivery and growth strategy for MC's Home Care (Aged and Disability) programs
• Execute and manage the service delivery and growth of all relevant aged and disability care programs
• Effective management of relevant team leaders, care partners, and associated staff to successfully deliver against pre-determined guidelines and targets
• Contribute to the continued development of the Aged and Disability programs' clientele, including a continuum of care for clients through the different levels of the their relevant funding
• Ensuring appropriate induction, training and ongoing support and supervision for all Care Partnership staff
• Preparation of accurate and timely reports on related service area metrics and outcomes
• Provide leadership to the Customer Liaison team to ensure effective admin and customer service support is provided to all existing and new clients
• Preparation of accurate and timely reports on related service area metrics and outcomes
• Comply with all MC Quality policies, procedures and relevant legislation
• Contribute to continual improvement process' and systems
• Protect sensitive information and privacy of both colleagues and clients
• Lead the meeting of relevant quality standards for the relevant areas/programs
• Contribute to the wider quality framework and development

You bring:

• Current registration as a Registered Nurse with AHPRA.
• Minimum 3 years of management experience within the Community Care sector
• In-depth understanding of key Aged Care and Disability program types and funding (ie. HCP/SAH, CHSP, NDIS)
• Demonstrated experience in care coordination, case management and facilitation
• A sound understanding and experience in service review and development
• Demonstrated experience in managing CRM system (Alayacare and other associated systems)
• Demonstrated proficiency in the use of a wide range of IT applications
• Highly developed communication, negotiation, and analytical skills, with the ability to communicate effectively with a wide range of stakeholders and customers
• Demonstrated commitment to a customer focused culture and ensuring quality outcomes for clients
• Demonstrated knowledge of continuous quality improvement
• Experience in working within budget & service delivery parameters
• A good understanding and experience in relation to contemporary issues, legislation and standards impacting on Home Care
• Demonstrated experience in Managing a diverse team

Desirable

·       Relevant post-graduate qualifications or equivalent experience

·       Certificate IV in Training and Assessment

Why join us?

• Lead a dedicated team
• Work in a collaborative, multicultural environment
• Opportunity to influence strategy and client outcomes

If you are an inspiring leader with a heart for community care, we'd love to hear from you.

Apply now to join a values-based organisation making a real difference.