Healthcare Care Services Team Lead

2 weeks ago

Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $120,000
Job Description

We are seeking a dedicated and experienced Care Service Team Leader to join our team at our Eastern Creek facility.

This is a newly created position that will have up to 5 direct reports. As a Care Service Team Leader, you will be responsible for leading a team in the delivery of high-quality, compassionate service across our support of healthcare customers' portfolios.

You will act as the primary liaison between our Customer Service, Homecare, and the customer's service team.

This role ensures patients and caregivers receive timely, accurate, and empathetic support during critical stages of their care journey.

Key Responsibilities:
  • Deliver empathetic, professional support to patients, caregivers, and healthcare professionals across national healthcare accounts.
  • Oversee accurate order processing and ensure timely deliveries, proactively managing communication to minimise service disruptions and patient impact.
  • Manage complex or escalated service issues, complaints, and claims with urgency and care; ensure appropriate escalation pathways are followed when required.
  • Build and maintain in-depth knowledge of nutrition products, empowering the team to confidently assist with enquiries and product recommendations.
  • Utilise SAP or equivalent systems to oversee customer management, order tracking, and ensure compliance with documentation standards.
Requirements:
  • Strong communication and interpersonal skills with the ability to engage professionally and compassionately across multiple channels.
  • Proficiency in ERP and CRM systems; experience with JDA, SAP, or Salesforce is highly regarded.
  • High-level computer literacy, including Microsoft Office.
  • Proven leadership in customer service within healthcare or logistics.
  • Detail-oriented with oversight of accurate order processing and documentation.
  • Committed to continuous learning and coaching product knowledge in the team.
About Us

We are proud to offer a dynamic and inclusive work environment where our employees can thrive and grow. Our company values diversity, equity, and inclusion, and we strive to create a workplace culture that reflects these values.

We are committed to providing opportunities for our employees to develop new skills and advance their careers. We believe in investing in our people and helping them reach their full potential.

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