Customer Support Administrator

6 days ago

Melbourne, Victoria, Australia beBeeServiceAdministration Full time $62,000 - $81,000
About the Role

This is a key position within our service department, supporting internal stakeholders and external service partners to deliver efficient job coordination, customer support, and administration.

  • Allocate work orders to local agents, including raising purchase orders.
  • Order and coordinate parts for company-requested work orders.
  • Review and close completed service jobs (internal and external).
  • Support the service account executive with preparing quotations.
  • Raise and review purchase orders and invoices.
  • Follow up on outstanding part returns and restock unused parts.
  • Liaise with despatch for delivery coordination.
  • Assist with Level 1 overflow, including customer inquiries and work order creation.

You will require:

  • 3+ years' experience in service administration or a customer-facing administrative role.
  • Confidence using Microsoft Office, especially Excel and Outlook.
  • Strong organisation, time management, and communication skills.
  • Experience working in a technical or trade service environment.
  • A collaborative, proactive attitude and a passion for delivering great customer outcomes.

We value:

  • Our core principles: One Team, Family, Customer Focus, Continuous Improvement & Innovation.
  • A wide range of benefits, including wellbeing programs and opportunities to grow your career.

Your Qualifications and Experience

Please note that we are looking for individuals with excellent organisational and communication skills. If you have experience in service administration and are passionate about delivering great customer outcomes, we would love to hear from you.

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