Customer Service/Office Administrator

6 days ago

Melbourne, Victoria, Australia Tradie Support Services Full time

**Do you thrive in a fast, ever-changing environment, where multi-tasking is required?**

**Do you perform well under pressure, while still delivering a high level of care and customer service?**

**Do you have HIGH attention to detail, and can follow processes?**

Well, this is the opportunity you've been looking for We are looking for AWESOME people to join our team, even if you haven't worked for 10 years, we want to hear from you:

- )

**ARE YOU AN AWESOME ADMIN ALL-ROUNDER WITH RECEPTION EXPERIENCE AND A HIGH ATTENTION TO DETAIL **& looking for a supportive team culture, career opportunities & the occasional donut day:

- ) **Then this opportunity is for you**

As a **Client Coordinator & Administration Legend**, you will be responsible for the **day-to-day admin, reception and job scheduling of between 3 & 8 clients**, depending on their size and requirements.

YOUR JOB WOULD BE TO MAKE OUR CLIENT'S BUSINESSES MORE EFFICIENT, as we are here to support their growth and development

**Your main daily tasks include, but are not limited to;**
- Personal Assistant & Administration Support to our Company Director and our clients, assisting them with all of their requirements
- Build & retain relationships with all clients
- **Reception Services** - answering & managing all incoming calls, as well as making outgoing calls
- **Job Scheduling** / Management - Data entry of purchase orders, scheduling jobs in a job management software, communicating with our clients' clients, processing and following up quotes & invoices
- Following, modifying and creating new checklists and processes

**Skills Required**:

- **Ability to work under pressure, create solutions and adapt to change**:

- A **positive attitude** and BRILLIANT phone manner
- Data Entry with **high attention to detail (a MUST) & the ability to Multi-Task**:

- Ability to work well in a team, even when it is busy
- Knowledge of Word, Excel & Outlook
- **High-level customer service**:

- Ability to pick up new computer systems and software programs
- Enthusiastic, flexible and not afraid to get your hands dirty or learn new skills with a varied workload
- Take pride in, and be responsible for your work, and understand the importance of working to a high standard to support our clients

**BONUS POINTS IF YOU HAVE;**
- Knowledge of **ServiceM8, SimPro or other Job Management software**:

- **Experience Job Scheduling **or diary management
- Knowledge of writing Business Systems, Procedures and Checklists

**Job Types**: Full Time, Part Time or Casual | 24-38 hours a week with 9am to 5pm availability at least 2 days a week

**Casual Hourly Rate**: $25.00 - $30.00 per hour

**Job Types**: Part-time, Casual, Permanent

Pay: $23.00 - $30.00 per hour

Schedule:

- Day shift
- Monday to Friday

Application Question(s):

- Do you like big dogs?
- What days/hours are you available to work?
- Are you a smoker?
- Are you willing to travel to Research (near Eltham) for work?

**Experience**:

- Customer service: 1 year (preferred)
- Office Administration: 1 year (required)

Work Location: In person

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