Customer Support Administrator

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Reporting into the Customer Delivery Team Leader - Medical, the new Customer Support Administrator (CSA) will be based at our Notting Hill head office and enjoy flexibility, a healthy work-life balance, and have the option of hybrid working. The CSA is an internally focused role responsible for providing effective and timely support to the sales team, handling customer master data, and collaborating with system administrators to ensure system integrity is maintained.

• Maintain accurate and high-quality data across all systems;
• As a Key-User, provide front-line support for sales system related issues;
• Collaborate with global and local IT teams to resolve technical problems;
• Manage user roles, profiles, and permissions to ensure data security and appropriate access levels;
• Onboard new users and deactivate old users;
• End-to-end setup of accounts for new customers;
• Liaise with the sales team to update and validate customer information, manage account changes, and ensure the integrity of the data throughout the customer lifecycle;
• Apply a compliance focused mindset across all operations.

• 2+ years' experience in a similar customer service role, preferably supporting sales activities;
• Strong customer focus and ability to understand customer needs and ways to satisfy them;
• Proven capability to handle multiple systems and prioritise work to meet tight deadlines during peak periods;
• Moderate-to-high level of proficiency with Microsoft Office suite of tools;
• Proficiency with CRM systems;
• Exposure to SAP (desirable);
• Ability to understand technical language;
• Enthusiastic approach to innovation and technology;
• Keen interest in improving and streamlining processes;
• Resourceful, and self-starting approach;
• Team player with a positive attitude and willingness to learn;
• Adaptability and readiness to handle multiple, changing priorities in a fast-paced environment;
• Exemplary understanding of compliance rules and ability to act as a role model in upholding and promoting compliance standards;
• Excellent attention to detail and strong analytical, interpersonal, written and verbal communication, organizational and task management skills.

• Varied leave options and support throughout your career's lifecycle;
• Recognition and service programs, and birthday vouchers;
• Health and wellbeing partner offers and discounts;
• Employee Assistance Program for you, and your family;
• Flat structure and open doors, giving you access to everyone in the business;
• Structured leadership programs, mentoring initiatives, and global learning platforms.

Dräger is a globally trusted company with a well-established brand and reputation for our commitment to saving lives since 1889. We create technology and solutions to protect everyone's great asset: their life. From hospitals to heavy industry, mining and fire rescue, people around the world rely on our products: state-of-the-art technology that combines real engineering with the digital future.

With their heart and soul, our employees are paramount to our success in protecting lives in the community. Our corporate culture is underpinned by authenticity and guided by the pillars of trust, respect, and social responsibility. The work we do provides all our employees with pride and a sense of deep purpose that is rare to find.

We welcome applications from all qualified candidates, regardless of age, gender, sexual orientation, disability, ancestry, ethnicity, national origin, cultural background, faith, marital, veteran, or social status. Dräger is an Equal Opportunity Employer that is committed to respect, fairness, and transparency. Everyone is unique and each Dräger employee contributes to our inclusive and diverse workplace.

Read more about having a career – not just a job – at Dräger by viewing our Careers page:

Applicants must demonstrate the right to work in Australia or New Zealand. No agency assistance is required.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Administrative
• Industries: Manufacturing and Hospitals and Health Care