Senior Resource Allocation Specialist
3 weeks ago
As a Senior Resource Allocation Specialist within our Home Health program at Australian Unity, you will play a critical role in ensuring the effective scheduling of our Care Workers who provide in-home services to our customers.
This position is based in our Hornsby branch and offers a full-time permanent opportunity.
Key Responsibilities:
- Create an efficient Care Worker roster that meets our customer service requirements.
- Plan, forecast, and manage workforce planning needs: this includes roster changes, leave, and absence planning, as well as new employee onboarding.
- Ensure all administrative tasks are completed, including timely data entry for rostering and payroll.
- Provide professional customer phone support to both our customers and care workers.
- Maintain accurate and up-to-date client and employee records.
About the Role:
This role requires experience in rostering and scheduling staff in a high-volume work environment. However, we are open to applicants from strong Admin/Receptionist support roles seeking a career change.
The successful candidate will have:
- Professional verbal and written communication skills.
- A proven ability to build strong work partnerships and gain buy-in.
- Strong time management with the ability to take initiative to solve issues.
- Able to prioritise and handle competing tasks.
- Values teamwork and tackles change with a positive outlook.
- Competent using Microsoft Suite – prior exposure to online rostering systems is a bonus.
- Fully COVID-19 vaccinated with 2 doses (Booster is optional).
Why Work at Australian Unity?
We offer a range of benefits, including:
- Additional Leave entitlements, including Community, Wellbeing & Deep Listening Leave.
- Lifelong learning and career development opportunities, including access to LinkedIn Learning and career progression.
- Staff discounts across insurance, home, and personal loans, as well as travel and retail discounts through partners.
- Fitness Passport – discounted access to over 1,500 fitness facilities across Australia.
- Novated Car Leasing options through our partner.
- 14 weeks paid Parental Leave and access to Remedy's Bump to Baby program.
Australian Unity is an Equal Opportunity employer and encourages applications from diverse backgrounds. We are committed to creating a workplace that values diversity and inclusion.
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