Senior Resource Allocation Specialist

3 weeks ago


Hornsby, New South Wales, Australia Australian Unity Full time

As a Senior Resource Allocation Specialist within our Home Health program at Australian Unity, you will play a critical role in ensuring the effective scheduling of our Care Workers who provide in-home services to our customers.

This position is based in our Hornsby branch and offers a full-time permanent opportunity.

Key Responsibilities:

  • Create an efficient Care Worker roster that meets our customer service requirements.
  • Plan, forecast, and manage workforce planning needs: this includes roster changes, leave, and absence planning, as well as new employee onboarding.
  • Ensure all administrative tasks are completed, including timely data entry for rostering and payroll.
  • Provide professional customer phone support to both our customers and care workers.
  • Maintain accurate and up-to-date client and employee records.

About the Role:

This role requires experience in rostering and scheduling staff in a high-volume work environment. However, we are open to applicants from strong Admin/Receptionist support roles seeking a career change.

The successful candidate will have:

  • Professional verbal and written communication skills.
  • A proven ability to build strong work partnerships and gain buy-in.
  • Strong time management with the ability to take initiative to solve issues.
  • Able to prioritise and handle competing tasks.
  • Values teamwork and tackles change with a positive outlook.
  • Competent using Microsoft Suite – prior exposure to online rostering systems is a bonus.
  • Fully COVID-19 vaccinated with 2 doses (Booster is optional).

Why Work at Australian Unity?

We offer a range of benefits, including:

  • Additional Leave entitlements, including Community, Wellbeing & Deep Listening Leave.
  • Lifelong learning and career development opportunities, including access to LinkedIn Learning and career progression.
  • Staff discounts across insurance, home, and personal loans, as well as travel and retail discounts through partners.
  • Fitness Passport – discounted access to over 1,500 fitness facilities across Australia.
  • Novated Car Leasing options through our partner.
  • 14 weeks paid Parental Leave and access to Remedy's Bump to Baby program.

Australian Unity is an Equal Opportunity employer and encourages applications from diverse backgrounds. We are committed to creating a workplace that values diversity and inclusion.



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