Club Membership Experience Manager
18 hours ago
We are seeking an experienced Club Membership Experience Manager to join our team at Next Gen Health & Lifestyle Clubs in Ryde. In this full-time role, you will be responsible for attracting and retaining members by providing exceptional customer service and administrative support.
Your primary focus will be on:
- Membership Retention and achieving set targets / KPIs
- Managing the Reception/Member Concierge Team to deliver a positive member experience
- Collaborating with the Sales Team to drive membership sales and growth
- Contributing to Club Leadership Team and maintaining a positive club culture
- Debt collection and membership administration
To succeed in this role, you will require strong customer service and problem-solving skills, well-developed negotiation and objection handling skills, and experience working in a team environment. You should also have a passion for the health, fitness & lifestyle industry and excellent communication skills.
Key ResponsibilitiesAs a Club Membership Experience Manager, your key responsibilities will include:
- Providing exceptional customer service to members via phone, email, and in-person
- Managing membership payments and resolving any issues or discrepancies
- Collaborating with the Sales Team to drive membership sales and growth
- Conducting regular reviews with members to ensure their needs are being met and to identify opportunities for improvement
- Developing and implementing strategies to improve member retention and satisfaction
To be successful in this role, you will need:
- At least 2 years of experience in a similar role, preferably in the health and fitness industry
- A proven track record of delivering high-quality customer service and driving business results
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Strong problem-solving and analytical skills
- Highly motivated and organized individual with a passion for delivering exceptional results
As a Club Membership Experience Manager at Next Gen Health & Lifestyle Clubs, you can expect:
- A competitive salary of $55,000 - $65,000 per annum
- The opportunity to work in a dynamic and fast-paced environment with a talented team
- Access to exclusive club facilities and services
- Professional development opportunities to help you grow and succeed in your career
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