Club Membership Experience Manager

18 hours ago


Ryde, Australia Next Gen Health & Lifestyle Clubs Full time
About the Role

We are seeking an experienced Club Membership Experience Manager to join our team at Next Gen Health & Lifestyle Clubs in Ryde. In this full-time role, you will be responsible for attracting and retaining members by providing exceptional customer service and administrative support.

Your primary focus will be on:

  • Membership Retention and achieving set targets / KPIs
  • Managing the Reception/Member Concierge Team to deliver a positive member experience
  • Collaborating with the Sales Team to drive membership sales and growth
  • Contributing to Club Leadership Team and maintaining a positive club culture
  • Debt collection and membership administration

To succeed in this role, you will require strong customer service and problem-solving skills, well-developed negotiation and objection handling skills, and experience working in a team environment. You should also have a passion for the health, fitness & lifestyle industry and excellent communication skills.

Key Responsibilities

As a Club Membership Experience Manager, your key responsibilities will include:

  • Providing exceptional customer service to members via phone, email, and in-person
  • Managing membership payments and resolving any issues or discrepancies
  • Collaborating with the Sales Team to drive membership sales and growth
  • Conducting regular reviews with members to ensure their needs are being met and to identify opportunities for improvement
  • Developing and implementing strategies to improve member retention and satisfaction
Requirements

To be successful in this role, you will need:

  • At least 2 years of experience in a similar role, preferably in the health and fitness industry
  • A proven track record of delivering high-quality customer service and driving business results
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Strong problem-solving and analytical skills
  • Highly motivated and organized individual with a passion for delivering exceptional results
Benefits

As a Club Membership Experience Manager at Next Gen Health & Lifestyle Clubs, you can expect:

  • A competitive salary of $55,000 - $65,000 per annum
  • The opportunity to work in a dynamic and fast-paced environment with a talented team
  • Access to exclusive club facilities and services
  • Professional development opportunities to help you grow and succeed in your career


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