Club Membership Acquisition and Retention Manager

3 days ago


Ryde, Australia Next Gen Health & Lifestyle Clubs Full time

We are seeking an experienced Club Membership Acquisition and Retention Manager to join our team at Next Gen Health & Lifestyle Clubs in Ryde. This full-time role involves leading the recruitment and retention of members, ensuring exceptional customer service, and managing the Member Concierge Team.

About the Role

This is a Monday-to-Friday role with flexibility for weekend work as required. Key responsibilities include:

  • Driving membership acquisition through effective communication and negotiation skills;
  • Developing and implementing strategies to increase member retention;
  • Maintaining accurate records of membership payments and debt collection;
  • Collaborating with the Sales Team to enhance the member experience;
  • Contributing to the Club Leadership Team to foster a positive culture;
  • Providing exceptional customer service and resolving member concerns promptly.

The ideal candidate will have:

  • A proven track record in sales, customer service, or a related field;
  • Excellent communication, problem-solving, and negotiation skills;
  • Experience working in a team environment and contributing to team goals;
  • A passion for the health, fitness, and lifestyle industry;
  • Strong organizational and time management skills;
  • An ability to adapt to changing priorities and deadlines;
  • Familiarity with Microsoft Office, particularly Excel, and reporting capabilities.

What We Offer

As a valued member of our team, you can expect:

  • A competitive salary range of $60,000 - $80,000 per annum depending on experience;
  • A comprehensive benefits package including flexible working hours and access to club facilities;
  • Ongoing training and development opportunities to enhance your skills and career growth;
  • A dynamic and supportive work environment that prioritizes employee well-being and engagement.

If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity. Please note that proof of right to work in Australia documentation and a Working with Children Check are mandatory for this role.



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