Membership Retention Specialist
2 weeks ago
We are seeking a highly motivated and customer-focused Membership Retention Specialist to join our team at Next Gen Health & Lifestyle Clubs. As a key member of our club leadership team, you will be responsible for driving membership retention and growth through exceptional customer service and relationship-building skills.
About the Role
In this full-time position, you will be responsible for:
- Developing and implementing strategies to improve member retention and satisfaction
- Managing the Reception/Member Concierge Team to ensure seamless member experiences
- Collaborating with the Sales Team to drive membership growth and revenue
- Contributing to Club Leadership Team and fostering a positive club culture
- Debt collection and membership administration
Requirements
To be successful in this role, you will have:
- Strong customer service and problem-solving skills
- Well-developed negotiation and objection handling skills
- Experience working in a team environment
- A passion for the health, fitness, and lifestyle industry
- Well-developed communication skills
- Previous experience in a sales/retention-based role would be advantageous
- Reporting capabilities and Excel know-how
- An excellent track record working with KPIs, targets, and sales goals
What We Offer
As a valued member of our team, you will enjoy:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- Flexible working hours and a positive work-life balance
- Access to our beautiful 5-star facilities
How to Apply
If you are a motivated and customer-focused individual with a passion for the health and fitness industry, please submit your application, including your resume and a cover letter outlining your experience and qualifications.
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