Membership Retention Specialist

2 weeks ago


Ryde, Australia Next Gen Health & Lifestyle Clubs Full time

We are seeking a highly motivated and customer-focused Membership Retention Specialist to join our team at Next Gen Health & Lifestyle Clubs. As a key member of our club leadership team, you will be responsible for driving membership retention and growth through exceptional customer service and relationship-building skills.

About the Role

In this full-time position, you will be responsible for:

  • Developing and implementing strategies to improve member retention and satisfaction
  • Managing the Reception/Member Concierge Team to ensure seamless member experiences
  • Collaborating with the Sales Team to drive membership growth and revenue
  • Contributing to Club Leadership Team and fostering a positive club culture
  • Debt collection and membership administration

Requirements

To be successful in this role, you will have:

  • Strong customer service and problem-solving skills
  • Well-developed negotiation and objection handling skills
  • Experience working in a team environment
  • A passion for the health, fitness, and lifestyle industry
  • Well-developed communication skills
  • Previous experience in a sales/retention-based role would be advantageous
  • Reporting capabilities and Excel know-how
  • An excellent track record working with KPIs, targets, and sales goals

What We Offer

As a valued member of our team, you will enjoy:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • Flexible working hours and a positive work-life balance
  • Access to our beautiful 5-star facilities

How to Apply

If you are a motivated and customer-focused individual with a passion for the health and fitness industry, please submit your application, including your resume and a cover letter outlining your experience and qualifications.



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