Membership Operations Coordinator

3 weeks ago


Ryde, Australia Next Gen Health & Lifestyle Clubs Full time

Membership Manager Role Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Membership Manager at Next Gen Health & Lifestyle Clubs. As a key member of our team, you will be responsible for driving member retention and delivering exceptional customer experiences.

Key Responsibilities:

  • Develop and implement strategies to improve member retention and satisfaction.
  • Manage the Reception/Member Concierge Team to ensure seamless customer interactions.
  • Collaborate with the Sales Team to enhance member experiences and drive sales growth.
  • Contribute to Club Leadership Team discussions and contribute to a positive club culture.
  • Manage debt collection and membership administration, ensuring accurate and timely processing.
  • Represent the Next Gen brand and promote our products and services.

Requirements:

  • Strong customer service and problem-solving skills.
  • Well-developed negotiation and objection handling skills.
  • Experience working in a team environment and contributing to a positive club culture.
  • A passion for the health, fitness, and lifestyle industry.
  • Excellent communication and interpersonal skills.
  • Previous experience in a sales/retention-based role is highly desirable.
  • Reporting capabilities and Excel know-how.
  • An excellent track record working with KPIs, targets, and sales goals.
  • Excellent objection handling and closing skills.
  • The ability to take ownership and be a problem solver.
  • Highly motivated with high energy levels.
  • High-level verbal communication skills with the ability to build rapport.

What We Offer:

  • A dynamic and supportive work environment.
  • Flexible working hours (Monday to Friday with weekend flexibility).
  • Access to our 5-star club facilities.
  • Ongoing training and development opportunities.

How to Apply:

Please note that proof of right to work in Australia documentation will be required for the first interview, and a Working with Children Check is mandatory for this role.



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