Membership Operations Coordinator
3 weeks ago
Membership Manager Role Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Membership Manager at Next Gen Health & Lifestyle Clubs. As a key member of our team, you will be responsible for driving member retention and delivering exceptional customer experiences.
Key Responsibilities:
- Develop and implement strategies to improve member retention and satisfaction.
- Manage the Reception/Member Concierge Team to ensure seamless customer interactions.
- Collaborate with the Sales Team to enhance member experiences and drive sales growth.
- Contribute to Club Leadership Team discussions and contribute to a positive club culture.
- Manage debt collection and membership administration, ensuring accurate and timely processing.
- Represent the Next Gen brand and promote our products and services.
Requirements:
- Strong customer service and problem-solving skills.
- Well-developed negotiation and objection handling skills.
- Experience working in a team environment and contributing to a positive club culture.
- A passion for the health, fitness, and lifestyle industry.
- Excellent communication and interpersonal skills.
- Previous experience in a sales/retention-based role is highly desirable.
- Reporting capabilities and Excel know-how.
- An excellent track record working with KPIs, targets, and sales goals.
- Excellent objection handling and closing skills.
- The ability to take ownership and be a problem solver.
- Highly motivated with high energy levels.
- High-level verbal communication skills with the ability to build rapport.
What We Offer:
- A dynamic and supportive work environment.
- Flexible working hours (Monday to Friday with weekend flexibility).
- Access to our 5-star club facilities.
- Ongoing training and development opportunities.
How to Apply:
Please note that proof of right to work in Australia documentation will be required for the first interview, and a Working with Children Check is mandatory for this role.
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