Membership Administrator

5 months ago

Ryde, Australia Next Gen Health & Lifestyle Clubs Full time

This is your opportunity to join the dynamic Next Gen Ryde team as a Membership Administrator.
- Enjoy Club Membership + flexible hours
- Career development opportunities

**About the Role**

Reporting to the Membership Manager, you will be responsible for retaining members with every call and contact made while providing membership administration support.

We're looking for someone who prides themselves on providing exceptional 5 Star customer service, who is outgoing and loves to engage with members both face to face and on the phone. You're someone who loves exceeding targets, finding solutions to problems and is well organised. Finally, you are someone who is self-motivated and who enjoys the challenge of working within a customer sales and retention environment.

**About You**

To be successful you will need to demonstrate experience in the following:

- Experience in customer sales and/or retention environments;
- Strong customer service and problem solving skills;
- Well-developed negotiation and objection handling skills;
- Experience working in a team environment;
- Well-developed communications skills;
- Reporting capabilities and Excel know-how;
- An excellent track record working with KPI's, targets and sales goals;
- Debt collection; and Membership based administration;
- High level verbal communication skills with ability to build rapport; and
- Attention to detail and achieving results.

**Next Gen Clubs as an employer**:
Next Gen Clubs is a great place to grow your career and our culture is central in making Next Gen Clubs a fantastic place to work. Our facilities are beautiful and We believe that our employees are our greatest asset and are the key to our success. We reward and recognise initiative and performance while investing in our employees to keep them challenged and genuinely passionate about our brand.

We are internationally established with opportunities open to all our employees both in Australia and New Zealand. We want you to use and experience the club first hand, so we also offer complimentary club membership to our full time employees.

**Please note**:

- Flexible hours and days are required for this role
- Proof of right to work in Australia documentation will be required to be presented at the first interview
- All Next Gen employees require a Working with Children Check (WCC) before commencing

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