Senior Manager of Customer Success

7 days ago

Sydney, New South Wales, Australia Techium Consulting Group Full time

Join Our Mission:

Techium Consulting Group is committed to revolutionising the project management landscape with cutting-edge solutions and exceptional customer experiences. We invite passionate and results-driven professionals to join our team as a Head of Customer Success, driving growth, innovation, and excellence in customer relationships.

Compensation and Benefits:

The successful candidate will be offered a highly competitive salary package consisting of $150,000 - $180,000 + Super + Bonuses, reflecting our commitment to attracting and retaining top talent.

Responsibilities and Requirements:

  • Strategic Leadership: Develop and execute a comprehensive customer success strategy that drives business growth, innovation, and excellence in customer relationships.
  • Team Development: Lead, mentor, and develop a high-performing customer success team, fostering a collaborative and results-driven culture.
  • Client Advocacy: Build and maintain strong relationships with key clients, understanding their needs, and delivering tailored solutions to maximise their value from our platform.
  • Retention and Growth: Develop and execute strategies to increase customer satisfaction, loyalty, and advocacy, driving long-term growth and revenue expansion.
  • Collaboration and Communication: Work closely with cross-functional teams to ensure a seamless customer experience, addressing client needs proactively, and communicating effectively across all touchpoints.
  • Performance Analysis: Develop and monitor KPIs to measure the success of customer success initiatives, providing actionable insights to inform strategic decisions and drive continuous improvement.

Qualifications:

  • 5-7 years of experience in a customer success or client management role, preferably within software or construction technology.
  • Proven track record of leading high-performing customer success teams.
  • Exceptional interpersonal and communication skills, with a proven ability to build strong client relationships.
  • Excellent problem-solving skills and strategic thinking capabilities.
  • Experience in driving customer retention and growth.
  • Familiarity with CRM systems and customer success tools.
  • Background in ERP/Con-tech or related fields is highly desirable.

We Offer:

  • Competitive salary package of $150,000 - $180,000 + Super + Bonuses.
  • Rapid career growth opportunities within a dynamic and expanding company.
  • Comprehensive training and professional development programs.
  • Flexible, fully remote work environment.

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