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Customer Success Manager

1 week ago

Sydney, New South Wales, Australia Datacom Full time
Delivering Exceptional Customer Experience
Datacom's mission is to use the power of technology to make a difference in people's lives. As a Senior Service Delivery Manager, you will play a crucial role in achieving this goal by providing exceptional customer service and experience.

About the Role
This role involves managing multiple customer relationships and ensuring that their expectations are met. You will work closely with cross-functional teams to deliver high-quality services that meet contractual obligations.

Responsibilities
  • Manage customer relationships and expectations.
  • Work collaboratively with teams to deliver high-quality services.
  • Ensure customer satisfaction through effective communication and issue resolution.

Requirements
To succeed in this role, you will need:
  • Excellent communication and interpersonal skills.
  • Ability to build strong relationships with customers and internal stakeholders.
  • Proactive problem-solving skills with a focus on customer satisfaction.
  • Strong analytical and organizational skills.

What We Offer
Datacom offers a range of benefits that support your career growth and well-being, including professional development opportunities, flexible working arrangements, and a dynamic work environment.