Venue Operations Manager

1 week ago


Sydney, New South Wales, Australia Hyatt Full time

About the Role:

Elevate your career at Hyatt, a leading hospitality company, by taking on the challenge of leading our team at Zephyr Sky Bar, a renowned rooftop destination bar in Sydney. Our multi-award-winning venue is seeking a skilled and passionate professional to foster a culture of excellence and professionalism in our luxurious outdoor environment.

The ideal candidate for this position must thrive in a dynamic, fast-paced environment. Strong leadership and personnel management skills should be accompanied by a commitment to company values. As our Venue Operations Manager, you will pay close attention to all operational details to ensure the smooth running of the venue for our guests and our team, as well as the financial success of the establishment.

About Zephyr Sky Bar:

Located on Level 12 of Hyatt Regency Sydney, Zephyr is an outdoor rooftop bar with unparalleled views of Darling Harbour. Specializing in signature cocktails and boasting one of Sydney's most extensive spirit lists, Zephyr Sky Bar is proud to be Sydney's favorite rooftop bar, recognized for its excellence in the industry.

Benefits of Working with Hyatt:

As a valued member of our team, you will enjoy a range of benefits, including:

  • Complimentary nights of accommodation at Hyatt properties worldwide for employees (conditions apply)
  • Discounted accommodation rates for employees – up to 50% as well as family and friends with Hyatt worldwide
  • Complimentary access to Headspace
  • Access to Hyatt's Employee Assistance Program
  • Complimentary dry cleaning for work attire
  • Learning & Development opportunities
  • Discounted city car parking

Key Responsibilities:

  • Develop and maintain a culture of quality through training, leadership, and presence.
  • Interact with guests to develop loyalty and exercise exceptional customer relations.
  • Collaborate with liquor vendors to develop new promotions for the venue.
  • Ensure consistency and quality by upholding BOH, FOH, and hotel systems and procedures.
  • Maximize profitability of the venue through analysis of costs and sales mix.
  • Recruit, interview, hire, schedule, and train staff.

About You:

  • Proven experience managing a high-volume cocktail bar.
  • Outstanding technical knowledge of wine, cocktails, spirits, and food.
  • Experience in all facets of bar operations, with sound beverage product knowledge.
  • Impeccable attention to detail and administration skills.
  • Strong financial acumen.
  • A positive and respectful leadership style that will set the benchmark for a dynamic team.
  • Excellent communication, multi-tasking, and problem-solving skills.
  • A current NSW Responsible Service of Alcohol certificate and full Australian working rights.
  • This role requires the availability to work late evenings, weekdays, weekends, and public holidays.


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