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Venue Operations Assistant
2 months ago
At Cliftons, we pride ourselves on being more than just venues for corporate gatherings and training sessions. We are your comprehensive partner for all collaboration needs, whether in-person at our modern facilities, virtually through our advanced event technologies, or a blend of both. Our goal is to provide exceptional corporate event experiences with cutting-edge technology, reliable internet, and outstanding venue services, ensuring effortless global event execution.
Role OverviewWe are on the lookout for an Assistant Venue Manager (AVM) to become an integral part of our venue operations. In this role, you will collaborate closely with the Venue Manager (VM) to guarantee seamless event execution, operational excellence, and a strong emphasis on team management. Our event delivery service is diverse and customized for our long-standing clientele, encompassing everything from corporate training sessions to strategic planning days, team-building activities, examinations, and corporate cocktail receptions. Each day will bring new challenges and opportunities, making this role dynamic and engaging.
Your daily responsibilities will include:
- Assisting in the management of both front-of-house (FOH) and back-of-house (BOH) operations alongside the VM, focusing on areas such as facility maintenance, reception duties, and room arrangements.
- Overseeing catering operations, which includes contributing to menu design, monitoring inventory and cost control, ensuring compliance with workplace health and safety regulations, and supervising food presentation.
- Supporting the VM in managing a diverse team, including scheduling and training to uphold high service standards.
- Acting as the Venue Manager in the VM's absence, ensuring operational continuity.
- Providing solutions to client inquiries and addressing any issues that arise on event days.
- Effectively managing client feedback and implementing improvements as necessary.
We encourage applications from individuals of all backgrounds. Ideally, you will have prior supervisory experience in corporate events or functions, whether as an assistant venue manager, event supervisor, or banquet supervisor, and are seeking a role with greater hands-on leadership responsibilities.
Key qualifications include:
- A solid understanding of scheduling, workplace health and safety, and food safety protocols.
- Strong planning and prioritization skills.
- Ability to provide clear direction and delegate tasks effectively.
- A customer-centric approach to problem-solving.
- Excellent communication and interpersonal abilities.
- A proactive attitude towards new opportunities and challenges.
Qualifications in Hospitality or Event Management are advantageous.
Why Work with Us?Recognized as one of Australia and New Zealand's Best Places to Work, we are a forward-thinking organization that values contributions from all team members. Our 380 staff members are essential in fostering an inclusive workplace and creating remarkable experiences for our clients and each other. We embody our FLIPIT values – Fun, Leadership, Integrity, Passion, Innovation, Teamwork.
You will be part of a friendly and supportive team with a flexible schedule primarily during business hours, with occasional weekend and evening events.
Benefits of working with us include flexible work arrangements, an approachable management team, regular celebrations and company events, ongoing professional development, and opportunities for career advancement.
We prioritize the safety and wellbeing of our employees, which is why we have implemented a requirement for all team members to be vaccinated against COVID-19.
