Customer Success Leadership Position
2 weeks ago
Director, Customer Success Management
- An innovative leader to drive exceptional customer outcomes and team success.
The Customer Success Team is seeking a seasoned professional to lead our efforts in delivering tailored solutions for customers.
This role requires strategic thinking, people management skills, and a strong background in customer success strategies at the enterprise level.
Responsibilities- Lead a high-performing team of professionals, focusing on growth, excellence, and customer satisfaction.
- Develop and execute strategies for customer retention and growth across assigned portfolios.
- Engage with key customers by providing direct support and formulating strategies to accelerate business expansion.
- Foster strong relationships with executive stakeholders to drive value creation.
- Ensure seamless delivery of customer obligations and entitlements.
- Proactively identify and address high-risk customers, resolving complex issues effectively.
- Demonstrated track record in leadership roles with experience in customer success and team management.
- Strong industry knowledge, preferably in Financial Services.
- Ability to establish a clear vision and drive change within a customer-facing organization.
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