Customer Success Leadership Executive

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $180,000

Unlocking Enterprise Value with Salesforce Signatures

About the Role:

We are seeking an experienced leader to oversee a high-performing team of Customer Success Managers, driving growth, excellence, and customer satisfaction.

Key Responsibilities:
  • Lead a team of Customer Success Managers to achieve growth and excellence.
  • Develop and execute strategies for Signature Success Plan renewals and growth across assigned portfolios.
  • Engage with key prospects by providing direct customer-facing support and formulating strategies to accelerate deal close.
  • Foster strategic relationships with covered customers and internally to drive value from Signature investments.
  • Ensure seamless delivery of Signature obligations and entitlements.
  • Identify and remediate high-risk customers and resolve complex issues.
  • Build direct relationships with Sales leaders and partner with stakeholders to achieve common goals.
  • Closely collaborate with peers and selling partners on capacity planning for Signature obligations.
  • Align customer allocations with Signature coverage and synchronize cloud resources as needed.
  • Deliver operating unit targets and key performance metrics through operational execution.
  • Stay informed on market trends, risks, and opportunities specific to customers and industries.
Preferred Qualifications and Skills:
  • Strong leadership experience in customer success and team management.
  • Financial services industry experience preferred.
  • Ability to establish a clear vision and drive change within a customer-facing organization.
  • Excellent communication and negotiation skills, including data-driven insights to inform strategies.
  • Experience building executive relationships and influencing change with complex enterprises.
  • A proven track record of building high-performing teams, including performance management and talent development.
  • Familiarity with Salesforce's product offerings and services.

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