Leadership Position in Customer Service

2 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $90,000 - $120,000
Job Opportunity: Customer Service Team Leader

This leadership position offers a unique chance to oversee daily operations and ensure exceptional customer service. The ideal candidate will possess excellent leadership skills, deliver outstanding customer service, and demonstrate strong written and verbal communication skills.

About the Role
  • Supervise a team of customer service professionals on a relief basis, allocating tasks and acting as a key point of escalation for customer enquiries.
Key Responsibilities:
  • Organize and allocate tasks and activities of the team on shift.
  • Provide top-notch support to customers through prompt resolution of their issues.
About You

To succeed in this role, you must have a proven track record of delivering exceptional customer service, demonstrated leadership skills, and experience working with CRM systems such as InfoGenesis and LINKS. A First Aid Certificate and Working with Children Check Clearance are also essential requirements.

Requirements
  • A valid First Aid Certificate or willingness to obtain one.
  • A clear Working with Children Check Clearance.
  • Demonstrated high-level attention to detail.
  • Experience handling cash transactions in a fast-paced environment.
  • Intermediate level proficiency in Microsoft applications (Outlook, Word, Excel, PowerPoint).
  • Possess high-quality customer service skills.
  • Availability and flexibility to work shifts according to operational demands.
  • A clear performance management history for at least 12 months.

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