Customer Success Leadership Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeLeadership Full time $195,900 - $225,800

Job Opportunity: Leadership Role in Customer Success Management

 

To excel in this leadership position, you should have a strong track record of managing teams and driving customer success strategies at the enterprise level. The ideal candidate has experience in the Financial Services industry and can lead a team of Customer Success Managers to deliver high-performing outcomes for our customers.

 

The responsibilities of this role include leading a team of CSMs, forecasting growth and excellence, executing strategies for renewals and growth across the assigned portfolio, engaging in top prospects by providing direct customer-facing presales support, and acting as an account strategy leader. You will also need to foster executive relationships with covered customers and internally to drive value, ensure the team delivers on obligations, proactively identify and remediate high-risk customers, own direct relationships with Sales leaders, build successful partnerships with broader stakeholders, and stay informed on market trends and risks.

 

This is a unique opportunity to join our Account Success team and make a significant impact on our customers' success. If you have a proven track record of leadership, customer-centricity, and strategic thinking, we encourage you to apply.

 

Key Responsibilities:

  • Lead a team of Customer Success Managers to deliver high-performing outcomes for our customers
  • Forecast growth and excellence across the assigned portfolio
  • Execute strategies for renewals and growth
  • Engage in top prospects by providing direct customer-facing presales support
  • Act as an account strategy leader
  • Foster executive relationships with covered customers and internally
  • Ensure the team delivers on obligations
  • Proactively identify and remediate high-risk customers
  • Own direct relationships with Sales leaders
  • Build successful partnerships with broader stakeholders
  • Stay informed on market trends and risks

 

Required Skills and Qualifications:

  • Strong track record of leadership roles with direct experience in customer success and team management
  • Experience in the Financial Services industry
  • Proven success in establishing a clear vision and driving change within a customer-facing organization
  • Couple with a customer-centric mindset and strong critical thinking
  • Demonstrate excellent communication skills to bridge between various teams and levels
  • Negotiation skills both with customers and internally
  • Experience in building executive relationships and driving/influencing change with complex Enterprises
  • Track record of delivering against targets and KPIs
  • Familiarity with Salesforce's product offerings, services, and the larger industry landscape

 

Benefits:

  • Unleash Your Potential when you join Salesforce
  • Achieve work-life balance with our benefits and resources
  • Accelerate your impact with AI agents
  • Shape the future and redefine what's possible

 

Accommodations:

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