Customer Service Technical Expert
1 week ago
We are seeking a dedicated and technically skilled professional to join our team in the Computer and Mobile Technology Department.
- Provide exceptional customer service and technical support to our customers.
- Troubleshoot, diagnose, and provide solutions to customers on desktops, laptops, tablets, smartphones, and other computer peripherals.
- Manage book-ins for repair jobs and faulty items to ensure customer satisfaction.
- Process returns and faulty products correctly, coordinating repairs, replacements, or credits as needed.
- Liaise with suppliers and repair agents to ensure prompt repairs or replacements for customers.
- Undertake cashiering and sales duties as required.
- Collaborate closely with the technical team to address customer queries and concerns in a timely manner.
Requirements:
- Basic technical understanding of computers and computer products.
- Excellent customer service skills.
- Retail experience is desirable.
- Ability to work weekends and public holidays is preferred.
About Us:
We view our employees as integral parts of our team who have the opportunity to grow their careers and explore new roles based on their skills and interests.
-
Customer Service Technical Expert
1 week ago
Sydney, New South Wales, Australia beBeeExpertise Full time $140,000 - $170,000Job SummaryThe Customer Service Technical Expert is a vital role in delivering exceptional customer experiences and support. This position requires strong technical expertise, excellent communication skills, and the ability to diagnose and resolve complex technical issues.Main Responsibilities:Handle customer inquiries and support requests via various...
-
Customer Service and Technical Expert
2 weeks ago
Sydney, New South Wales, Australia beBeeTechnical Full timeTechnical and Customer Support SpecialistThis is a unique opportunity to excel in a dual role that combines technical expertise with customer service skills.We are seeking an exceptional individual to join our team as a Technical and Customer Support Specialist. This exciting role involves providing comprehensive assistance to internal and external...
-
Technical Service Expert
6 days ago
Sydney, New South Wales, Australia beBeeexpert Full time $90,000 - $125,000Job Summary:We are seeking a skilled Technical Service Expert to join our team. As a key member, you will play a vital role in delivering high-quality solutions and support services to meet customer requirements.About the Role:Anticipate and address potential issues that may impact organizational performance.Drive innovation and development of effective...
-
Technical Expert
1 week ago
Sydney, New South Wales, Australia beBeeTechnical Full time $130,000 - $170,000Job OverviewWe are seeking a seasoned Solutions Architect to lead our Pre-Sales Technical Scoping efforts. As a trusted advisor, you will provide expert technical guidance to our sales team, analyzing customer requirements and recommending the most effective use of our products and services.Your primary responsibility will be to create detailed professional...
-
Technical Expert
2 weeks ago
Sydney, New South Wales, Australia beBeeTechnical Full time $140,000 - $180,000We are looking for a highly skilled professional to fill the position of Technical Expert. This role requires strong technical expertise and excellent communication skills.The ideal candidate will have experience in IT Infrastructure and/or software development, with a focus on Compute, Storage, Databases, Networking, Application Services, Big Data, or...
-
Customer Service Technical Expert
2 weeks ago
Sydney, New South Wales, Australia beBeeTechnical Full time $110,000 - $130,000Job OverviewWe are seeking a Technical Solutions Specialist to lead the onboarding and support of our Medical Device solution. This role requires someone who can solve complex technical problems, communicate effectively, and build trust with customers.Key Responsibilities:Provide technical guidance and support for customer installations and...
-
IT Technical Expert
4 days ago
Sydney, New South Wales, Australia beBeeSolution Full time $120,000 - $140,000Senior Solutions EngineerWe are seeking a highly motivated and technically proficient professional to join our team. This role serves as a technical expert and trusted advisor for customers, guiding them through the evaluation and adoption of IT solutions.Key ResponsibilitiesServe as a subject matter expert (SME) for IT products, providing in-depth technical...
-
Sydney, New South Wales, Australia beBeeTechnical Full time $70,000 - $85,000Key Role in Customer Experience DeliveryThis is an exciting opportunity to enhance customer satisfaction and success by delivering exceptional technical support services.Core ResponsibilitiesInvestigate and resolve complex technical issues through expert troubleshooting techniques.Maintain and develop in-depth technical knowledge to deliver high-quality...
-
Customer Service Expert
7 days ago
Sydney, New South Wales, Australia beBeeCustomerService Full time $80,000 - $120,000Job Title: Customer Service ExpertWe are seeking a highly motivated and experienced individual to join our dynamic team as a Customer Service Expert.This role is crucial in maintaining high standards of customer satisfaction and building strong relationships with clientele.Answering incoming calls, delivering prompt, accurate, and timely customer...
-
Technical Solutions Expert
1 week ago
Sydney, New South Wales, Australia beBeeTechnical Full time $80,000 - $150,000Job Title: Technical Solutions ExpertThe Role:We are seeking a highly skilled technical professional to engage and support our customers in the Pacific region. This role will work closely with sales teams and customers, ensuring that technology components of products and services are supported effectively.The Ideal Candidate:Must have experience working with...
