National Service Coordinator

2 days ago


Moorabbin, Australia Conquest Personnel Pty Ltd Full time
About the Role

We are seeking an experienced National Service Administrator to join our team at Conquest Personnel Pty Ltd. In this role, you will be responsible for providing exceptional service to our clients and ensuring the smooth operation of our service department.

Key Responsibilities
  • Enter records into our service database with high accuracy and efficiency.
  • Create and maintain service tasks, prioritizing work as necessary to meet deadlines.
  • Serve as the primary point of contact for our service department, responding to emails and phone calls in a professional manner.
  • Schedule preventative maintenance, installations, and emergency calls, utilizing your analytical skills to maximize efficiency.
  • Collaborate with field service teams to ensure timely processing of invoices and closure of service jobs.
  • Maintain databases and registers relevant to the service department, ensuring accuracy and compliance.
  • Provide superior customer service, building strong relationships and meeting customer expectations.
Requirements
  • Professional phone manner and communication skills.
  • Ability to think analytically and solve customer requirements.
  • High attention to detail and ability to manage time effectively.
  • Experience within the medical device industry is desirable.
  • Proficiency in Sage and Advanced MS Office Suite is preferred.
What We Offer

In exchange for your expertise and dedication, we offer a competitive salary range of $65,000 - $75,000 per annum, plus superannuation. Our business hours are Monday to Friday, 8am - 4pm, providing a healthy work-life balance.



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