Group Product Manager

1 day ago

Hawthorn East, Victoria, Australia Coles Full time
About the Role

We're seeking a highly skilled Group Product Manager to join our Digital team at Coles Group. As a key member of our team, you'll play a pivotal role in shaping and executing our loyalty strategy, enhancing customer retention, engagement, and satisfaction through seamless omni-channel experiences.

Key Responsibilities:

  • Develop and execute a comprehensive omni-channel strategy to drive retention and engagement.
  • Oversee the integration of Coles' omni-channel strategy, digital wallet, and loyalty programs to enhance customer lifetime value.
  • Ensure a seamless, integrated user experience across digital and in-store touchpoints.
  • Collaborate with key stakeholders to achieve critical OKRs, including Monthly Active Known Visitors (MAKV), and identifiable revenue.
  • Lead and manage large-scale customer loyalty initiatives, ensuring successful delivery and impact.
  • Utilize advanced analytical skills to track and optimize customer experience metrics, KPIs, and OKRs.

About You and Your Skills

  • Experience: Minimum 5 years in a product management or leadership role, with a focus on loyalty programs and omni-channel experience.
  • Proven Track Record: Demonstrated success in managing and delivering large-scale customer loyalty initiatives.
  • Leadership Skills: Extensive experience in cross-functional team management and stakeholder engagement.
  • Digital Expertise: Strong background in digital product management with a history of integrating digital and in-store experiences.
  • Education: Relevant Tertiary Degree in Commerce, Marketing, or a related field.
  • Skills: Advanced Excel knowledge, strong analytical skills, and proficiency in digital product management tools and methodologies.
  • Metrics-Driven: Understanding and experience in delivering customer experience metrics (KPIs) and OKRs.

What's in it for You?

  • Flexible Working Options: We offer flexible working arrangements to support a positive work-life balance.
  • Office Perks: Enjoy our gym facility, fitness classes, free parking, BBQ area, mini-Coles supermarket, and fooderie hub.
  • Discounts: Receive discounts across all Coles brands and partner retailers, with double discounts during peak periods.
  • Recognition and Celebration: Give and receive recognition through our digital recognition platform, mythanks.
  • Opportunities for Learning and Development: Explore career development programs and job-specific training.
  • Paid Parental Leave: Enjoy paid parental leave to support work-life balance.

Investment in Your Future: Participate in our annual team member share plan offer to purchase Coles Group shares.

About Our Recruitment Process: We're committed to creating a workplace that's safe and respectful for all team members. We encourage applications from diverse candidates and are happy to adjust our recruitment process to support candidates with disability.

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