Product Manager
2 hours ago
We're seeking a skilled Product Manager to join our dynamic team and oversee the operation, optimization, and governance of our MarTech platforms. As a leading retailer in Australia, we strive to leverage innovative solutions to enhance customer experiences and drive business growth.
As the Product Manager for MarTech Platforms at Coles, you will be responsible for managing our Marketing Automation and Customer Data Platforms (CDP), ensuring they effectively serve multiple business units while adhering to best practices and regulatory standards.
Key Responsibilities- Platform Oversight: Oversee the operation, optimization, and governance of MarTech platforms, ensuring they meet the needs of various business units while following best practices and regulatory requirements.
- Product Roadmap: Develop and maintain a detailed product roadmap, prioritizing features and initiatives based on business value and customer impact.
- Stakeholder Liaison: Act as the primary liaison between the product team and internal stakeholders, gathering requirements and ensuring clear communication of product capabilities and developments.
- Technical Custodian: Serve as the technical custodian for the platforms, utilizing your expertise in modern data warehouses, API integration, streaming data, and microservices to drive platform enhancements and ensure seamless functionality.
- Cross-functional Collaboration: Work closely with internal stakeholders, including Digital, Marketing, Customer Experience, Data Science, and IT teams, to identify requirements, gather feedback, and deliver solutions that drive business value.
- Documentation & Training: Develop comprehensive documentation and training materials for platform users to ensure effective adoption and utilization across the organization.
- OKRs & Data Analysis: Define and track objectives and key results (OKRs). Analyze data to make informed product decisions and drive continuous improvement.
- Proven experience in managing MarTech platforms, including Marketing Automation and CDP.
- Strong understanding of modern data warehouses, API integration, streaming data, and microservices.
- Excellent communication skills with the ability to act as a liaison between technical teams and business stakeholders.
- Experience developing product roadmaps and prioritizing features based on business value and customer impact.
- Ability to collaborate effectively with cross-functional teams and gather requirements from diverse stakeholders.
- Skilled in developing documentation and training materials for technology platforms.
- Analytical mindset with the ability to define and track OKRs and make data-driven decisions.
- Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide flexible working options to help you achieve it.
- Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
- Discounts: You'll receive discounts across all our Coles brands (supermarkets, liquor and online), and for a huge variety of other partner retailers: sporting/entertainment, technology, getaways, healthcare and more. We double your discount for 70 days of the year at times of the year it matters most like summer holidays.
- Recognition and celebration: Give and receive recognition through mythanks, our digital recognition platform. As a team member of mythanks you can accumulate points to redeem for exciting gifts and electronic gift cards.
- Opportunities for learning and development: No matter where you start within our diverse business, you'll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
- Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
- Investment in your future: Our annual team member share plan offer allows you to make regular salary sacrifice deductions to purchase Coles Group shares.
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