Group Product Manager
2 days ago
About the Role
We are seeking a highly skilled Group Product Manager to join our Digital team at Coles Group. As a key member of our team, you will play a pivotal role in shaping and executing our loyalty strategy, enhancing customer retention, engagement, and satisfaction through seamless omni-channel experiences.
Key Responsibilities:
- Develop and execute a comprehensive omni-channel strategy in collaboration with the customer team to drive retention and engagement.
- Oversee the integration of Coles' omni-channel strategy, digital wallet, and loyalty programs to enhance customer lifetime value.
- Ensure a seamless, integrated user experience across digital and in-store touchpoints.
- Collaborate with key stakeholders to achieve critical OKRs, including Monthly Active Known Visitors (MAKV), and identifiable revenue.
- Lead and manage large-scale customer loyalty initiatives, ensuring successful delivery and impact.
- Utilize advanced analytical skills to track and optimize customer experience metrics, KPIs, and OKRs.
About You and Your Skills
- Experience: Minimum 5 years in a product management or leadership role, with a focus on loyalty programs and omni-channel experience.
- Proven Track Record: Demonstrated success in managing and delivering large-scale customer loyalty initiatives.
- Leadership Skills: Extensive experience in cross-functional team management and stakeholder engagement.
- Digital Expertise: Strong background in digital product management with a history of integrating digital and in-store experiences.
- Education: Relevant Tertiary Degree in Commerce, Marketing, or a related field.
- Skills: Advanced Excel knowledge, strong analytical skills, and proficiency in digital product management tools and methodologies.
- Metrics-Driven: Understanding and experience in delivering customer experience metrics (KPIs) and OKRs.
What's in it for You?
- Flexible Working Options: We offer flexible working arrangements to support a positive work-life balance.
- Office Perks: Enjoy access to our gym facility, fitness classes, free parking, BBQ area, mini-Coles supermarket, and fooderie hub.
- Discounts: Receive discounts across all Coles brands and partner retailers, including sporting, entertainment, technology, and healthcare.
- Recognition and Celebration: Participate in our recognition program, mythanks, to give and receive recognition and redeem points for exciting gifts and electronic gift cards.
- Opportunities for Learning and Development: Engage in career development programs and job-specific training to satisfy your career aspirations.
- Paid Parental Leave: Enjoy paid parental leave to support you in balancing work and family responsibilities.
Investment in Your Future: Participate in our annual team member share plan offer to make regular salary sacrifice deductions and purchase Coles Group shares.
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