Customer Service Representative

3 weeks ago


Carpentaria Shire, Australia Ernest Gordon Recruitment Limited Full time

Customer Service Advisor (Office Based)
£25,000 - £30,000 + Bonus + 25 Days Holiday + Company Benefits

Are you a customer-focused professional looking for a long-term and stable role in a collaborative and lively office environment for a growing company that specializes in producing sustainable and plant-based products?

In this fully office-based position, you will be working in a close-knit team of 7 to act as the bridge between customers and the business. You will be processing orders through the system, liaising with internal teams, and providing important delivery updates via email, with specific training given on the job.

This food distributor prides itself on its recent developments and growth, moving from a small to medium-sized business. They supply their sustainable and plant-based products to major supermarkets across the UK and are looking to hire for the long-term due to their continuous plans for further expansion.

This role would suit someone with a background in customer service looking to join a dynamic and forward-thinking business where they can develop their knowledge further, while enjoying a collaborative and friendly working environment for a company they will be proud to work for.

The Role:
  1. Responding to customer inquiries and resolving issues in a timely and professional manner
  2. Acting as the primary point of contact between customers and internal teams
  3. Using the ERP system to process orders, allocate stock, and manage inventory
  4. Ongoing training and development opportunities to enhance skills and knowledge
  5. Monday to Thursday, 8:30am - 5pm, finish at 4pm on Friday
The Ideal Candidate:
  1. Customer service experience in an office environment
  2. Strong communication and interpersonal skills
  3. Ability to work in a fast-paced environment and prioritize tasks effectively

Ernest Gordon Recruitment Limited is an equal opportunities employer and welcomes applications from all suitable candidates. The salary advertised is a guideline for this position, and the offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.



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