Customer Service Representative

5 days ago


Wyong Shire, Australia Workforce Australia for Individuals Full time

About Us

Workforce Australia for Individuals is a leading provider of workforce solutions, dedicated to empowering individuals and businesses to thrive in a rapidly changing world.

Our Mission

We are committed to delivering exceptional customer experiences, fostering a culture of innovation, and driving growth through strategic partnerships.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our front-line support team, you will be responsible for providing exceptional service to our clients, resolving inquiries and complaints efficiently, and maintaining a clean and organized service area.

Key Responsibilities:

  1. Customer Service: Provide exceptional customer service to all clients, responding to inquiries and resolving complaints in a timely and professional manner.
  2. Communication: Develop and maintain effective communication with clients, colleagues, and stakeholders to ensure seamless service delivery.
  3. Team Support: Collaborate with team members to achieve shared goals, provide support during peak periods, and contribute to a positive and inclusive team culture.
  4. Adaptability: Demonstrate flexibility and adaptability in a fast-paced environment, responding to changing priorities and deadlines.

Requirements:

  1. Customer Service Experience: Previous experience in customer-facing roles, preferably in a service industry.
  2. Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
  3. Teamwork: Proven ability to work collaboratively as part of a team, with a strong focus on customer satisfaction and service excellence.
  4. Adaptability: Ability to work in a dynamic environment, adapting to changing priorities and deadlines.


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