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Customer Service Coordinator
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We are seeking a highly skilled Customer Service Administrator to join our team at Huntress - Leeds. As a key member of our support team, you will play a vital role in ensuring the highest level of customer satisfaction and service delivery.
Key Responsibilities- Provide exceptional customer support to end users, retailers, and distributors of our products sold in the UK.
- Support service providers and engineers with repairs on our products, ensuring timely and efficient resolution.
- Carry out daily tasks and procedures as required to maintain company standards.
- Manage customer complaints and escalations, working to resolve issues and achieve customer satisfaction.
- Monitor and minimize the volume of open jobs, ensuring timely repairs and deliveries.
- Order spare parts and track backorders to ensure repairs are completed on schedule.
- Generate service calls on our repair management system and assist with the sale of spare parts.
- Liaise with warehouse staff to ensure timely deliveries and provide senior management with repair feedback.
- Assist with internal office projects and ad hoc assignments as required.
- Excellent communication and interpersonal skills.
- Ability to work effectively with others at all levels.
- Good numerical skills and problem-solving abilities.
- Team player with a positive attitude.
Huntress - Leeds is a diverse and inclusive recruitment agency, committed to equal opportunities for all. We encourage applications from candidates with the right to work in the UK.