Regional Hotel Ambassador

1 week ago


Sydney, New South Wales, Australia Veriu Group Full time
Unlock Your Potential as a Regional Hotel Ambassador

We are Veriu Group, a dynamic Australian-owned hotel operator with a passion for delivering exceptional guest experiences. Our mission is to become the largest apartment hotel operator in Australia by 2030, and we're looking for talented individuals like you to join our team.

The estimated salary for this role is $55,000 - $65,000 per annum, depending on experience and qualifications. As a Regional Hotel Ambassador, you will be responsible for providing outstanding customer service and creating memorable experiences for our guests.

About the Role
  • Reporting to the Hotel Manager, you will work closely with our team to ensure seamless operations and exceptional guest experiences.
  • You will provide creative solutions to complaints and problems, demonstrating a true ownership mindset.
  • As a true host, you will know the local area intimately and provide personalized recommendations to guests.
  • You will respond to emergency situations in a safe and professional manner.
  • Identify opportunities to increase returning and new guests, supporting the Hotel Manager to achieve Veri-Best standards.
Benefits
  • National career growth opportunities
  • Accelerated development in hotel management or corporate areas
  • Comprehensive onboarding and ongoing support
  • Fast-Track Hotel Management Development program access
  • Genuine flexibility and job security
  • High-performing culture that values relationships and individuality
  • Generous referral bonuses (up to $1000)
  • Discounts on accommodation across our network
  • Discounts on private health insurance
  • Access to our Employee Assistance Program
About You

We seek adaptable individuals who enjoy variety and operate with an ownership mindset. Key requirements include:

  • Approved Australian working rights
  • First Aid Certificate (or obtain before starting)
  • Responsible Service of Alcohol Certificate (or obtain before starting)
  • Flexibility to work various shifts, including weekends and public holidays
  • Ability to work as a team and independently
  • Experience in a customer service role

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