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Director of Customer Experience
3 weeks ago
Experience the thrill of driving strategic growth by leading a team of professionals in delivering exceptional customer experiences.
About the RoleThis pivotal leadership position will challenge you to drive customer satisfaction, grow key accounts, and champion our wellbeing and consulting services across Australia.
Key Responsibilities- Strategize account management to drive business expansion
- Oversee service delivery and enhance the customer journey for seamless experiences
- Manage contracts, renewals, and compliance to maintain strong relationships
- Coach and develop a high-performing team to achieve exceptional results
- Collaborate with senior leaders to drive business success
You're a confident communicator, a natural leader, and a customer advocate with 3+ years of experience in account management and team leadership. You possess strong commercial acumen, stakeholder management skills, advanced Microsoft Office skills (Word, PowerPoint, Excel), and a proactive, solutions-focused mindset.
Why Choose Us?As a global human services leader, we offer room to grow, support to succeed, and a community that cares deeply about what we do—and how we do it. Our mission is simple yet powerful: to enable better lives.
Diversity MattersWe welcome people of all ages, backgrounds, abilities, cultures, and identities—including Indigenous Australians and the LGBTQIA+ community.
