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Technical Support Specialist
1 month ago
We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our Service Desk Operations team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to internal customers with their IT enquiries.
Key Responsibilities:
- Provide technical support and assistance to internal customers via phone, email, and in-person
- Resolve technical issues and escalate complex problems to senior technicians
- Document and track technical issues and resolutions
- Collaborate with the Service Manager to develop and implement technical support processes and procedures
Requirements
To be successful in this role, you will need:
- Excellent communication and interpersonal skills
- Strong technical knowledge and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Experience working in a corporate environment and technical support role
What We Offer
As a Technical Support Specialist at Westpac Group, you will have the opportunity to work with a talented team of professionals and develop your technical skills and knowledge. We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.
How to Apply
If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application, including your resume and a cover letter, to [insert contact information].
