Client Relationship Manager

4 weeks ago


Sydney, New South Wales, Australia LEAP Legal Software Full time
About LEAP Legal Software

LEAP Legal Software is a leading provider of legal practice productivity solutions, serving over 100,000 lawyers and their staff worldwide. Our mission is to help lawyers who help people, and we're committed to delivering innovative solutions that drive productivity and efficiency.

Job Title: Client Relationship Manager

We're seeking a highly skilled Client Relationship Manager to join our Sydney office. As a key member of our Client Engagement team, you'll be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and loyalty to LEAP.

Key Responsibilities:
  • Maximise client productivity by demonstrating new features, products, and add-ons
  • Build trusted relationships by understanding client challenges and needs, and providing effective solutions
  • Work with key stakeholders to suggest improvements to productivity and utilisation using LEAP features and products
  • Identify at-risk accounts and develop strategies to retain clients
  • Represent the voice of the client to inform LEAP's product development, marketing, and sales efforts
Requirements:
  • Experience working in the legal industry, preferably in practice management
  • Proven ability to negotiate and engage with clients in a confidence-winning manner
  • Track record of meeting and exceeding sales targets and KPIs
  • Ability to build strong relationships with clients and internal stakeholders
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • The chance to work with a leading provider of legal practice productivity solutions
How to Apply:

If you're a motivated and results-driven individual with a passion for building strong relationships, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information].



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