Customer Experience Strategist

1 month ago

Toorak Gardens, South Australia Aussie Founders Club Full time

Transform Customer Experience at Aussie Founders Club

Aussie Founders Club is redefining customer experience by leveraging AI-powered insights to understand and improve every interaction between our company and our customers. Our unique approach focuses on aligning people, processes, and technology to create a seamless customer journey that's authentic, impactful, and continuously optimised.

About the Role:

We're seeking a highly driven and ambitious professional with 2+ years of experience in customer experience, analysis, or consultancy. The ideal candidate will have a hunger to learn, grow, and make a lasting impact on customer experience.

Key Responsibilities:

  • Map customer journeys and interactions to identify needs, pain points, and opportunities for improvement.
  • Collaborate with clients, designers, and cross-functional teams to ensure products meet user needs and enhance the customer experience.
  • Utilise data analysis and insights to recommend enhancements and prioritise improvements.
  • Support Agile product development with a focus on customer-centricity and continuous improvement.
  • Participate in client workshops to drive CX transformation.

What We're Looking For:

  • 2+ years of experience in CX, consultancy, analysis, or similar fields.
  • Customer-Centric Skills: Strong communication skills, with the ability to understand and prioritise customer needs.
  • Problem-Solving Mindset: A critical thinker with a knack for breaking down complex challenges.
  • Product & UX Curiosity: Interest in product development and familiarity with design tools like Figma.
  • Agile Approach: Understanding of Agile environments and collaborative work practices.
  • Melbourne-Based: This role requires close collaboration, so we're looking for someone local to Melbourne.

Why Join Aussie Founders Club?

  • Career Growth Potential: This role is ideal for someone looking to grow in the fields of CX and product development.
  • Impactful Work: Help shape meaningful changes that enhance the customer journey through every interaction.
  • Supportive Team Culture: Join a team that values curiosity, creativity, and continuous improvement.
  • FUTURE EQUITY OPPORTUNITIES

Ready to Make a Difference?

Apply today by submitting your CV and a brief cover letter. We'd love to see a short Loom video where you introduce yourself and share what excites you about customer experience and product development at Aussie Founders Club.

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