Leading Customer Experience

3 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $200,000 - $250,000
Strategic Customer Director

We are seeking a highly skilled and experienced director to drive our long-term revenue growth and profitability through larger and more strategic transactions.

About the Role:

  • Drive large and complex deals: validate and engage on opportunities where we intend to build $5M+ NNACV opportunities, tracking deal progression, and escalating risks/needs to senior leaders as needed.
  • Champion all collaborative, integrated go-to-market activities for our Strategic Accounts, including account planning sessions, strategic pursuits, WIN Forums, review cadences or other GTM activities.
  • Drive big deal thinking and best practice sharing across the strategic engagements team (deal structures, operational opportunities, references and content on attractive themes like Digital Transformation or Artificial Intelligence).
  • In partnership with the Account Executive, serve as a primary point of contact for the Customer from deal qualification through close.
  • Be the voice of the field sales to corporate to continually improve and ensure successful outcomes for our most strategic customers.
  • Represent us in senior customer facing roles as sponsor, strategist and negotiator.

Key Responsibilities:

The ideal candidate will have experience in software industry with at least 12 years of experience, 7+ years of consultative direct sales experience into Enterprise accounts, preferably selling SaaS and with progressive client-facing responsibilities. They will also have 5+ years of selling experience within the ANZ market and 2+ years of Large Deal or Corporate Strategy/Business Development experience. Additional skills required include conversational knowledge of emerging trends in IT and Business, demonstrated coaching and mentoring experience, strong leadership, problem solving, and decision-making abilities, ability to interface and negotiate with senior client executives, excellent presentation and communication skills, organizational and analytical skills, international work experience and continuous improvement mindset.

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