Customer Experience Team Lead

1 day ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000
Team Lead, Customer Experience

A core member of the store leadership team, responsible for leading from the floor and driving a strong performance culture that fosters growth and success.

Key Responsibilities:
  • Create an inclusive team environment where everyone feels valued and supported.
  • Lead on-floor assessments to meet business objectives, engage directly with team members to drive results, and implement strategic initiatives.
  • Manage hiring, recruitment, and onboarding processes to build a diverse and high-performing team.
  • Provide training, coaching, and development opportunities to close gaps in performance and support team growth.
  • Lead exceptional customer experiences by monitoring performance, addressing feedback, and maintaining day-to-day operations.
Requirements:
  • Legally authorized to work in Australia.
  • Ability to travel to assigned stores with reliable transportation.
  • Full-time position, 38 hours per week.
  • Experience in people management, leadership, and business operations.

What We Look For:

  • Inclusion & Diversity: Creates an inclusive environment that values differences.
  • Integrity: Behaves in an honest, fair, and ethical manner.
  • Leadership: Able to lead and inspire others, motivates and develops people as they work.
  • Customer Experience: Actively creates a high-caliber experience for every customer through team members.
  • Team Building: Creates teams that maximize accomplishments, encourages unique contributions and different perspectives.

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