Senior Customer Experience Lead

16 hours ago

Sydney, New South Wales, Australia beBeeService Full time $100,000 - $160,000
Job Opportunity

A leading FMCG company seeks a Senior Customer Service Manager to lead its customer service function. This role involves understanding internal targets and combining them with key customer needs efficiently, collecting feedback, and managing relationships with major retail grocery customers.

The ideal candidate will have professional experience in customer-facing roles with a good knowledge of the Australian FMCG market, solid understanding of managing retail grocery customers, and strong analytical capabilities with insight-oriented reporting skills.

In this role, you will lead and mentor a team of staff, coordinate with third-party logistics providers, and work with customers and sales teams to manage stock availability and optimize supply chain operations.

Key Responsibilities
  • Manage relationships with major retail grocery customers
  • Lead and mentor a team of staff
  • Coordinate with third-party logistics providers
  • Optimize supply chain operations
Requirements
  • Professional experience in customer-facing roles
  • Solid understanding of managing retail grocery customers
  • Strong analytical capabilities
  • Excellent interpersonal skills
What's In It For You?
  • A hybrid working arrangement
  • A convenient office location close to Sydney CBD
  • Ongoing training and development opportunities

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