Customer Experience Lead

1 day ago

Sydney, New South Wales, Australia beBeeBeauty Full time $55,000 - $70,000

At Sephora, we empower the ExtraOrdinary in each of us by expanding the way the world sees beauty.

We are part of a global luxury goods conglomerate, with 35 stores and an online platform in Australia and New Zealand.

The head office is based in Sydney CBD. As Floor Manager (Senior Beauty Advisor), you will support the Store Manager and Assistant Store Manager in leading the store team to deliver exceptional client experiences.

Your key roles will include:

  • Modeling excellent customer service to your team.
  • Driving sales growth through exceeding KPIs and continuously developing the performance and capabilities of your team.
  • Using reporting data to inform operational decisions.
  • Facilitating open communication with your team and providing effective feedback and consistent updates with the Management team.

You will work across all categories from beauty, skincare, haircare, and wellness, as well as sales, management, and back-of-house operations.

Initial onboarding training and continuous learning through our unique online learning platform and field trainers will equip you to help clients discover amazing products.

A strong positive culture enables everyone to be valued, recognized, and enabled to succeed through feedback and career development, coaching, learning, and recognition.

High availability and flexibility are required for this role.

 

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