Exceptional Customer Experience Lead

5 days ago

Sydney, New South Wales, Australia beBeeResponsiveness Full time $100,000 - $133,333
Customer Service Excellence Manager

The ideal candidate will be responsible for delivering exceptional customer service through effective team leadership and process optimization.

This role requires a strong advocate for customer needs, representing customers and users in support processes, product development, and customer success management functions.

Key Responsibilities:
  • Lead all aspects of support services delivery, including staffing, processes, systems, and standards.
  • Manage the Support team, ensuring adequate resources are available, future resource needs are predicted and planned, effective induction and training programs are implemented as needed, and a strong culture of customer service excellence is fostered.
  • Proactively manage the 'queue' and ensure the support services team is highly responsive to customer needs and production issues.
  • Establish best practices and standards for how Support staff interact with customers, and work with the team to ensure these are followed, and excellent levels of customer service are provided.
Requirements:
  • Bachelor's degree in business / commerce / information technology / computer science, or equivalent qualifications or experience.
  • A minimum of 3-5 years' experience in software application support.
  • Experience with ITIL-based service management systems.
  • Experience supervising staff or leading a team of customer service or support professionals.

  • Exceptional Customer Experience

    1 day ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $76,483 - $98,823

    Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team.This is an exciting opportunity for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.About the Role:As a Customer Service Representative, you will be responsible...

  • Exceptional Customer Experience Leader

    6 days ago

    Sydney, New South Wales, Australia beBeeCustomerSupport Full time

    About This Role">We're seeking an exceptional leader to drive our customer support function and shape how customers experience us at every touchpoint. As Head of Customer Support, you'll be responsible for developing and executing our customer support strategy to deliver outstanding experiences that align with our innovative approach.">This is a critical...

  • Exceptional Customer Experience Leader

    5 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $100,000

    Exceptional Customer Service ManagerWe're seeking a dedicated and results-driven professional to lead our customer service team. As a key member of our leadership group, you'll be responsible for delivering outstanding customer experiences, driving sales growth, and maintaining store visual standards.The RoleModel exceptional customer service and lead by...

  • Exceptional Customer Experience Leader

    13 hours ago

    Sydney, New South Wales, Australia beBeeFashion Full time $64,073 - $104,373

    Assistant Concession Manager OpportunityThis role presents an exciting chance to become a part of our team as an Assistant Concession Manager.We have a compelling vision and ambition for growth, and we firmly believe that empowering the development of our team members is crucial in achieving this.Main Responsibilities:Foster exceptional customer service and...

  • Deliver Exceptional Customer Experiences

    2 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $70,000 - $95,000

    Assistant Concession Manager OpportunityWe are seeking a highly skilled and motivated individual to fill the role of Assistant Concession Manager. This is an exceptional opportunity to deliver outstanding customer experiences and drive visual merchandising excellence in our concession locations.The successful candidate will possess a genuine passion for...

  • Manager of Exceptional Customer Experiences

    10 hours ago

    Sydney, New South Wales, Australia beBeeOpportunity Full time $60,000 - $80,000

    Restaurant Manager OpportunityWe are seeking experienced Restaurant Managers to lead our team and drive business growth. As a Restaurant Manager, you will be responsible for overseeing daily operations, managing staff, and ensuring exceptional customer experiences.About the RoleLead and motivate a passionate team to deliver high-quality service and...

  • Delivering Exceptional Customer Experiences

    5 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $100,000

    Job Title:Store Support LeadJob Description:The Store Support Lead plays a vital role in the success of our team. Reporting to the Store Manager, this individual will be responsible for assisting with the direction of customer service assistants, while also taking on management responsibilities as the Manager on Duty.Key Responsibilities:Ensure all customer...

  • Delivering Exceptional Customer Experiences

    3 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $90,000 - $120,000

    Customer Service Excellence ManagerThe Customer Experience Lead is responsible for overseeing a team that delivers exceptional customer service across various channels, streamlining processes to enhance the overall experience.Key Responsibilities:Optimize workflows and performance metricsImplement new technologies to elevate service standardsDevelop and lead...

  • Delivering Exceptional Customer Experience

    11 hours ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $70,000 - $90,000

    Job TitleWe are seeking a Customer Service Consultant to join our team at Smartgroup Corporation. As a valued member of our team, you will be the voice of Smartgroup and play an integral role in ensuring each customer receives an exceptional customer experience through every interaction.The ideal candidate will have great communication skills, a demonstrated...

  • Exceptional Customer Experience Specialist

    4 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $50,000 - $80,000

    Customer Service ProfessionalWe are seeking a skilled Customer Service Professional to join our team. In this role, you will be responsible for delivering exceptional service and support to our residents and visitors.This is an excellent opportunity for someone who is passionate about customer service and looking to make a difference in the lives of...